Online Dental Receptionist Training
There are a few courses that can commonly be found in an online dental receptionist training program.
A dental terminology course teaches students the proper terms and names they will be using in the office and in medical records. Oral anatomy, dental procedures, and terminology are common topics. In order to communicate with dentists, clients, insurance, and pharmaceutical companies, students must be comfortable using specific dental terms.
Students in a customer service course learn how to effectively communicate with patients while maintaining consistent professionalism. Proper phone manner, letter writing, and computer correspondence are also covered.
In a dental billing and insurance course, students often learn how to manage procedure estimates and setup dental payment plans for clients. The course discusses dental fee guides, software usage, and codes. A dental receptionist has frequent communication with various insurance companies, and this course familiarizes students with insurance protocol and communication.
The Health Insurance Portability and Accountability Act (HIPAA) covers patient privacy laws. A HIPAA course explains compliance requirements and the penalties for breaking patient privacy laws. Students learn procedures to keep patient medical and financial information in a manner compliant with the HIPAA. Laws, ethics, and regulations are also covered in this course.
Students in an influential communication course practice skills that will improve communication with colleagues, patients, and supervisors. Future receptionists can expect to learn concepts and techniques for enhancing communication in the workplace.
Relevant Computer Skills Training
A computer technology course covers the way that computers are used in medical and dental offices. Students learn to use software effectively to handle patient, treatment, and insurance information.
A financial accounting course is for dental receptionists who are responsible for bookkeeping in dental offices. Students learn how to prepare and organize financial statements so that they can be used for decision-making purposes.
While some schools may offer online certificate or diploma programs specifically for dental receptionists, many others provide broader medical receptionist or office administration training that applies to many types of clinics and medical offices, leading to certificates or associate's degrees. Online training programs in dental assisting may also be available, and while not always necessary for dental receptionists, may lead to increased job opportunities. Some courses may require on-campus coursework or hands-on training at a local dental office.
Individuals who want to become dental receptionists can get the administrative and dentistry-focused education they need through online training courses. Relevant courses are most commonly found in medical receptionist or office administration certificate or associate's degree programs.