Online Courses in Technical Support
Below is a list of some of the more common online courses in information technology and technical support.
- Technical Support for Hardware Course: Students taking this course learn to diagnose problems, troubleshoot issues and offer repair solutions for hubs, servers, routers, remotes, switches and other hardware. Routine, planned and preventive maintenance schedules are demonstrated. In addition, this course introduces students to leading edge devices, such as those required for wireless technology.
- Fundamentals of Computers and Computing Course: This course introduces students to basic computer history and theory, as well as functions. Students install hardware and software, identify physical components, disassemble computers and make repairs. The underlying principles of user interface, architecture, configuration and security are also presented.
- Advanced Computer Operating Systems Course: Students learn to configure and maintain more advanced operating systems, networks and databases in this course. Memory, advanced software architecture and multiprocessor systems are also covered.
- Computer and Information Security Course: This course teaches students technical support tools to protect computers, networks and information by preventing security breaches and recovering lost or hijacked data. Students learn to support security on specific platforms and applications, such as Windows and Linux. Responses to hacker threats, malware, system intrusion and ethics are also addressed.
- Basic Communication and Customer Service Course: Students in this course build on their technical knowledge by learning active listening, critical analysis and problem-solving skills. The course also teaches students effective oral and written communication skills by stressing grammar, presentation, syntax and vocabulary.
- Office Software Support Fundamentals Course: This course may be offered at the associate degree level. It explores several types of software commonly found in business offices. Lessons focus on email, calendar and contact information management tools. Other topics include how to support desktop word processing, spreadsheet and presentation software. Differences in web browsers may be discussed along with how they are supported.
- Human Relations in Administration Course: This course will teach students about effective communication skills which are necessary in human resource management. Topics include group dynamics, leadership and stress management.
- Applied Statistics Course: In this course, students will learn about statistical techniques and their applications in social sciences and business. Areas of study to be examined include how to solve problems in statistics with computer software, the testing of hypotheses and sampling distributions.
Online information technology classes are usually part of programs leading to an associate or bachelor's degree in information technology. These classes may also lead to an advanced credential, such as a master's degree in career and technical education. Diploma programs for PC support specialists are available from some schools and businesses. Students may also take online IT classes to complete programs that lead to professional certifications, such as the ones offered by Microsoft.
Even though some classes begin with the fundamentals, others require prior knowledge of one or more programming languages, computer hardware, software programs and operating systems. Computers usually need to be up to date, with high-speed Internet access, firewalls and security protection plans.
Students can take online technical support courses through diploma programs, and associate's, bachelor's and master's degree programs. Coursework will cover topics like computer and information security, human relations and computer operating systems.