Prospective bank tellers can find online training programs through schools and professional organizations. Consisting of a single course or a series of modules leading to a certification, these programs cover banking procedures, regulations and compliance issues.
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Teller Training Programs
Vocational and community colleges offer online, instructor-based programs consisting of 1-2 courses that prepare students for entry-level teller positions in financial institutions, such as banks and credit unions. Some of these programs can be competed in a single semester, and some schools offer job placement assistance to graduates. A few schools confer college credit for teller training courses, which might be transferable to a degree program. Additionally, some schools offer distance learning programs that award professional certification in the field to those who successfully complete the training.
Several schools partner with nonprofit training organizations to provide online, self-paced courses and certificate programs. Additionally, the American Bankers Association (ABA) offers several online training modules in areas such as customer service, bank compliance and sales. Other nonprofit organizations present ABA-approved courses and programs through online learning to help students prepare for or advance in a career in banking.
Program Information and Requirements
The instructional methods used in online bank teller training vary from program to program. For instance, self-paced courses may offer little feedback from instructors but instead rely heavily on interactive learning activities, regular assessments and case studies. Students can progress as quickly as they wish and they may be able to get some level of help through e-mail or by phone. Instructor-led options may require distance learners to adhere to a weekly class schedule and work on group assignments with classmates; these usually have more interaction and feedback from those leading the classes.
Some institutions offer scheduled teller training courses led by seasoned banking professionals in virtual classroom settings. Interaction with instructors and fellow students is encouraged, and credit often can be applied to multiple certificate programs. Participants access course materials, submit assignments and complete testing online. Course topics typically include the following:
- Banking laws and acts
- Compliance procedures
- Monetary policies and responsibilities
- Banking products
- Banking systems for tellers
- International regulations
Students might opt to take one or more online courses at their own pace on a flexible schedule. Some learning institutions offer individual teller training topics, and students might design a customized program by selecting only the modules that apply to their interests. Alternately, applicants might choose to take a prepared teller program that allows for self-guided study. Unlike instructor-led courses, support often is limited, though students typically have access to course materials for a longer duration. Some course examples include the following:
- Banking regulatory acts and laws
- Handling monetary instruments
- Teller security procedures
- Interpersonal relationships
Through online training programs, aspiring bank tellers can get career-specific training in the financial and legal aspects of the banking industry. They can choose between self-paced courses, which offer a high degree of independence, and instructor-led classes, which provide more educational guidance but slightly less scheduling flexibility.