Operations clerks perform general duties for a variety of business, usually in offices. They require good communication and computer skills. Those in this profession have a median annual salary of about $29,000.
Operations clerks perform clerical or administrative duties in a variety of business. Their duties depend on the employer, but can include customer service, data entry and receiving payments for services or products provided. They need good communications and organizational skills. A high school diploma or the equivalent is all that is required for most jobs, although some employers want someone with postsecondary training in clerical work.
|Required Education||High school diploma or GED certificate|
|Projected Job Growth (2014-2024)||3%*|
|Median Salary (2015)||$29,161**|
Sources: *U.S. Bureau of Labor Statistics (BLS), **PayScale.com.
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Many organizations hire operations clerks (or administrative assistants) to provide both administrative services within the organization as well as clerical services. Secretarial duties are also incorporated into this career path . An operations clerk has the option to work in a variety of fields that rely upon central offices, such as:
- Postal and mail services
- Manufacturing and production
- Fine arts
According to the U.S. Bureau of Labor Statistics (BLS), jobs for general office clerks are expected to increase 3% between 2014 and 2024, which is slower than the national average for all professions (www.bls.gov). PayScale.com reported that, as of September 2015, the median annual salary for general office clerks was $29,161.
An operations clerk is mainly responsible for administrative practices within the organization under which he or she is employed. While guidelines pertaining to the practices of the organization are often furnished to the employee, the operations clerk, within any organization, must intimately know and understand the procedures within that organization as well as industry practices. This understanding facilitates the completion of administrative and clerical tasks. In general, the operations clerk is ultimately responsible for:
- Data entry
- Customer service and support
- Equipment maintenance
- Administrative practices and support
- Overseeing incoming and outgoing e-mails and faxes
- Managing vendor communications
- Managing payments for products rendered
An organization might prefer candidates with some college; however, a high school diploma or GED is sufficient for most firms. Those with experience in administrative duties are also preferred. The importance of good communication skills is a major requirement for most firms and organizations. Further, an operations manager or supervisor typically directs the operations clerk. To complete most of the required clerical tasks, an operations clerk must be familiar with:
- Managing databases
- Using computers and other technologies to create presentations, documents and spreadsheets
- Conducting research
- Dispersing organizational information and news to other employees and clients
Operations clerks usually require a high school diploma or a GED. Some employers may prefer candidates who have experience as well as those who have completed a program or a degree. The job growth outlook for operations clerks is slower than average.