What Is a Personal Banker?
Personal bankers are customer service representatives for banks. They assist clients with their accounts and sell the bank's financial goods and services to new customers. Details on the qualifications, earnings and job outlook for these professionals can be found below.
|Education||High school diploma or equivalent; undergraduate degree in business or related field could be required|
|License/Certification||Registration with NMLS|
|Median Salary (2019)*||$38,508|
|Job Outlook (2018-2028)**|| 2% decline (for all customer service representatives)
4% growth (for all securities, commodities, and financial services sales agents)
Sources: *PayScale.com, **U.S. Bureau of Labor Statistics
What Does a Personal Banker Do?
A personal banker is often the first person customers see when they walk in the door. They must create a welcoming environment for new and regular customers alike as they help customers with their bank accounts. Tasks may vary depending on where a personal banker works, but a few common tasks for personal bankers include:
- Opening accounts for new customers
- Helping customers with account-related requests, such as deposits, withdrawals, transfers, and debit/credit cards
- Referring customers to financial experts when needed
- Advising/selling customers on the bank's financial goods and services
- Resolving any issues with banking services
- Guiding customers in mortgage, loan, savings, and retirement options
- Closing accounts when requested
- Monitoring customer accounts and keeping information up-to-date
Personal bankers typically work regular office hours in retail bank branches or independent banks and act as the face of the bank to customers, potential customers and other banks. Sometimes they may travel to meet with clients or participate in training. They are responsible for upholding their institution's reputation in the community and creating long-term business relationships with customers.
Personal Banker Skills, Qualifications, and License Requirements
Certain qualities and skills are required of personal bankers since their job is a blend of finance and customer service. They must have strong interpersonal and communication skills, including excellent phone manners, and the ability to solve problems quickly. Self-motivation to meet a company's objectives is also a preferred skill, and they must be proficient in computers and software such as Microsoft Office.
Previous work experience in banking, customer service or sales is often preferred or required, depending on the employer. Due to the nature of the work, they must be good with numbers and have sharp attention to detail so as to catch any mistakes or irregularities with customers' accounts. Additionally, personal bankers must commit to an ethical code of conduct.
Most personal bankers do not need a license. However, if they sell insurance or other types of financial services through their bank, they will need to obtain a license through their state board. All personal bankers will have to be registered with the Nationwide Mortgage Licensing System and Registry (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act requirements.
Education Requirements for Personal Bankers
Personal bankers must have a high school diploma or equivalent at the minimum. Some companies look for applicants with an undergraduate degree. An associate's degree in business management or a related field, or taking independent-study courses in accounting, math, or finance, can help an individual learn some of the technical skills necessary. On-the-job training is usually provided as well.
Personal Banker Salary
According to PayScale.com, the 2019 median annual salary for personal bankers is $38,455. The U.S. Bureau of Labor Statistics reports a job outlook of -2% from 2018-2028 for all customer service representatives and 4% for securities, commodities, and financial services sales agents.