Personal Service Coordinator: Job Description and Requirements

Apr 09, 2019

Like a hotel concierge, a personal service coordinator acts on a client's behalf to arrange with third-party vendors for goods and services. Read on for more information about job duties, required training, job outlook and pay for personal service coordinators. Also, read about related occupations.

Career Definition of a Personal Service Coordinator

When a medical patient or residential facility needs to coordinate for outside services, personal service coordinators help to determine what activities or services are required. Often working for infirm or elderly clients who are unable to make their own plans, personal service coordinators may be employed at residential homes, halfway houses, or personal assistance agencies. Their responsibilities can include making appointments with vendors, informing clients of schedules and necessary preparations, and conducting follow-up evaluations.

Education High school diploma/GED, college courses in social or behavioral sciences
Job Skills Well-organized, able to work with people from different backgrounds, multi-tasker, creative problem-solver
Median Annual Salary (2018)* $33,750 for social and human service assistants
Job Outlook (2016-2026)* 16% employment growth for social and human service assistants

Source: *U.S. Bureau of Labor Statistics

Education Requirements

Most employers request a high school diploma or its equivalent, and some prefer additional education in one of the social or behavioral sciences. Depending upon the job setting, a personal service coordinator may be called upon to work with elderly, mentally impaired, or medically challenged individuals; training or experience in one or more of these areas might be required.

Skills Required

A personal service coordinator must be able to work well with a wide variety of people and have excellent communication and organizational skills. The abilities to multitask and document client arrangements are key. A sense of spontaneity and innovative thinking can also be helpful, especially when problems arise and alternative plans must be made.

Career and Salary Outlook

Nationwide, jobs in social and human services are projected to grow at a much-faster-than-average rate of 16% from 2016 to 2026, according to the U.S. Bureau of Labor Statistics (BLS). The median annual salary for social and human service assistants, such as personal service coordinators, was $33,750 in 2018; positions with government agencies may pay more than jobs with other employers (www.bls.gov).

Alternate Career Options

If you enjoy working with people, particularly in the medical field, you may also want to consider the related occupations of home health aide and personal care aide.

Home Health Aides

Home health aides provide on-site assistance to individuals who are suffering from chronic illnesses, as well as those who may be mentally or physically impaired. While formal education is not required, the majority of aides are high school graduates. However, those employed by certified home health care agencies or hospice services must undergo formal training, which may be found at career or community colleges, and they must receive a passing score on a standardized exam. According to the BLS, job openings for home health aides are expected to grow at a much-faster-than-average rate of 47% nationwide from 2016-2026. Home health aides made median yearly salaries of $23,210 in 2017 (www.bls.gov).

Personal Care Aides

The work of personal care aides is similar to that of home health aides and includes assisting cognitively impaired clients with household and hygiene tasks and acting as their companions. Entry-level career requirements typically include a high school diploma and training in cardiopulmonary resuscitation (CPR), first aid, and personal care, which may take place under the direction of a registered nurse. Individual states may require personal care aides to undergo background checks and complete formal training programs at career or community colleges or elder and home health care agencies. As reported by the BLS, job prospects for personal care aides are anticipated to grow by 39% nationwide, or much faster than average, from 2016-2026. Those working as personal care aides earned median annual wages of $23,100 in 2017 (www.bls.gov).

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