Technical account managers are a type of sales representative. They find suitable technical equipment to meet clients' needs, then provide customer support to ensure that the product is installed and functioning properly. Employment opportunities in the field are expected to grow slower than the national average through 2028.
A technical account manager is responsible for developing and maintaining relationships with clients, with an eye towards responding to their concerns while increasing revenue. The work with clients to select products that meet their needs, supervise the installation and provide support afterwards. Previous sales experience is usually necessary, and an undergraduate degree in a technological field is required.
|Required Education||Bachelor's degree in computer science, engineering or another relevant field|
|Other Requirements||Sales experience|
|Projected Job Growth (2018-2028)*||4% for Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products|
|Median Salary (2018)*||$79,680 for Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products|
Sources: * U.S. Bureau of Labor Statistics (BLS).
Salary Info for Technical Account Managers
The U.S. Bureau of Labor Statistics classifies account managers as sales representatives. In May 2018, the BLS reported that workers in the 90th percentile or higher earned $156,630 or more per year, whereas the bottom 10th percentile earned $39,960 or less per year. Salaries vary depending on education, managerial experience, location and size of the business.
Career Information for Technical Account Managers
The role of a technical account manager most often involves on-site consulting and generating positive customer service experiences. Technical account managers must act as a resource, supporting the customer through their product installation while ensuring an efficient and timely response to their requests. A fundamental responsibility of technical account managers is to build and maintain strong relationships with the customer base, as well as demonstrate how the company's products will meet and surpass the customer's needs.
Technical account managers consistently build their company product knowledge, as well as their familiarity with other competing services. It is also essential to monitor customer sites and initiate support plans for each account to survey any technical issues. Technical account managers can be found within sales departments of computer, database and software companies.
Education and Training Requirements
A 4-year degree in computer science, engineering or a technology field is a minimum requirement for a technical account manager position. Experience in customer service and client support is commonly recommended. Additionally, technical account managers must have working knowledge of call center technology components and operating systems, as well as formal safety certification standards.
Due to the frequency of customer interaction, a candidate for this position must excel in problem solving along with verbal and written communication skills. These qualities are also necessary for exchange in technical strategy and effective conversation among the team.
Although job growth should be fairly steady for technical account managers, job competition may still be strong due to high financial compensation. Having previous sales experience and demonstrating good communication skills may increase opportunities for employment.