Career Definition for a Service Coordinator
A service coordinator, also known as a case manager, works to help clients with disabilities, the elderly, people in need of at-home healthcare, recovering substance users, and low-income families to access the services they need. They advocate for their clients' care, explain all of the service options available, help plan services, and keep records of the choices made and services offered. Service coordinators are typically employed by government agencies and healthcare providers, as well as some non-profit organizations.
|Education||Associate's or bachelor's degree; certification is available|
|Job Skills||Ethical, service-oriented, ability to keep up with policies and regulations|
|Median Salary (2018)||$44,960|
|Job Growth (2016-2016)||18% (social and community service managers)|
Source: U.S. Bureau of Labor Statistics
Most service coordinators have either associate's or bachelor's degrees in the fields of healthcare administration, psychology or social work. The American Association of Service Coordinators, www.servicecoordinator.org, offers a Professional Service Coordinator (PSC) certification program that includes coursework in communication, federal programs, documentation, standards and ethics, and elective courses depending on a service coordinator's areas of interest and specialty.
Service coordinators uphold a set of ethics that emphasize human dignity, social justice, and integrity. They are naturally service-oriented and capable of anticipating the needs of others. Working as a service coordinator requires keeping up with the changing policies and regulations that govern social service programs.
Career and Economic Outlook
The U.S. Bureau of Labor Statistics (BLS, www.bls.gov), expects that management jobs in the field of social services will grow much faster than average (18%) from 2016-2026. Increased life expectancy and the increased complexity of social service programs will generate demand for service coordinators to help navigate options for the populations they serve. The BLS reports that the median annual salary earned by community and social service professionals was $44,960 in May 2018. The highest paid service coordinators worked in the District of Columbia, California and Connecticut that year.
Alternate Career Options
Other career options within this field include:
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