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Service Support Manager: Job Description and Requirements

Learn about the education and preparation needed to become a service support manager. Get a quick view of the requirements as well as details about schooling, job duties, and skills to find out if this is the career for you.

Service support managers often work in an office environment, ensuring that an organization's offices have the supplies, documentation, and organization to function efficiently. The extent of their power and responsibility in this regard will vary depending on the size of the company. Most service support managers hold a bachelor's degree.

Essential Information

Service support managers coordinate and supervise internal and external operations for organizations. These professionals may provide administrative assistance for sales, accounting, and communications. In smaller organizations, service support managers may act as office administrators, overseeing all operations from answering phones to supervising personnel. In larger organizations, they may specialize in a specific service, such as facility maintenance or contract administration. Managers typically have a postsecondary education in business administration or a related field.

Required Education Bachelor's degree
Projected Job Growth* (2014-2024) 8% for administrative services managers
Median Salary* (2014) $86,110 for administrative services managers

*Source: U.S. Bureau of Labor Statistics

General Service Support Managers

Also known as office managers, general service support managers design and implement efficient processes to ensure smooth business operations. Managers may create training programs, generate financial reports, and maintain office supply inventories. Additionally, office administrators might help develop safety policies, evaluate personnel, and enforce disciplinary measures.

Facility Managers

Facility managers plan and supervise the daily operations within a business space. Responsibilities may include inspecting malfunctioning equipment, supervising custodial workers, and planning maintenance schedules. Facility managers also make decisions regarding energy expenditure of heating, cooling, and lighting systems. Buildings and grounds managers are responsible for ensuring compliance with government health and sanitation standards.

Contract Administrators

Service support managers who have expertise in preparation, negotiation, and evaluation of requisition and labor agreements are called contract administrators. These administrators are responsible for reviewing equipment, products, and service contracts. Duties may range from reviewing compensation benefits for employees to researching new telecommunications services. Other tasks may include maintaining agreement records and consulting with contract attorneys.

Educational Requirements

According to the U.S. Bureau of Labor Statistics, although some employers may accept applicants who have a high school diploma and related experience, most require candidates to have a postsecondary degree . Prospective managers may consider an associate's or bachelor's degree program in business administration or a related field. These programs might include courses in accounting and organizational behavior. Students considering a career in contract administration may opt to take courses in cost analysis and business law.

Students interested in becoming property managers may prefer programs in real estate or facilities management. Programs offer courses in blueprint reading, drafting, and computer-aided design. Students also may consider courses in business and maintenance management.

Salary Info and Job Outlook

According to the U.S. Bureau of Labor Statistics (BLS), the median annual salary earned by administrative services managers was $86,110 in May 2015. The employment of such managers is expected to grow by 8% between 2014 and 2024, per the BLS, which is about average.

Service support management positions include business office managers, facility managers, and contract administrators. Most hold a bachelor's degree in a field such as business or facility management. Although applicants for management positions typically face stiff competition, the BLS predicts steady growth for this occupation.


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