Technical Services Manager: Job Duties and Education Requirements

Learn about the education and preparation needed to become a technical services manager. Get a quick view of the requirements as well as details about degree programs, job duties and necessary skills to find out if this is the career for you. View article »

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  • 0:00 Essential Information
  • 0:27 Technical Services…
  • 0:59 Technical Services…
  • 1:43 Certification
  • 2:21 Continuing Education…

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Video Transcript

Essential Information

Degree Level Bachelor's degree; most employers prefer a master's
Degree Field(s) Computer science, information science, computer systems analysis, networking, or a related field; MBA with computer/technology focus
License/Certification Voluntary certification highly recommended
Key Skills Communications, hiring, management, business and process analysis, time-management, and project management skills; advanced systems, network, and computer hardware and software knowledge
Job Outlook (2014-2024) 15% growth
Median Annual Salary (2015) $131,600 (for computer and information systems management)

Source: U.S. Bureau of Labor Statistics

A technical services manager supervises and collaborates with staff members and clients to implement security goals. Managers need a minimum of a bachelor's degree in a computer-related field, but most employers prefer to hire professionals with a master's degree, especially a Master of Business Administration (MBA). Voluntary certification is available and recommended in this field.

Technical Services Manager Job Duties

A technical services manager is in charge of other information technology staff, such as support specialists, programmers and analysts. Managers schedule security maintenance, set and implement company and customer goals, research clients' computer activities to develop improved performance strategies and assign work to staff members. Being in a management position also requires professionals to develop rules and procedures for their workers, meet with other department heads to make various decisions and hire new staff members.

Technical Services Manager Education Requirements

The minimum educational requirement for a technical services manager is a bachelor's degree in computer science or a related field. However, many companies may prefer to hire applicants with a master's degree in business administration with a focus in computers and technology.

There are various bachelor's degree programs that aspiring technical services managers can complete before moving on to obtain a Master of Business Administration. Students can choose from programs that focus on computer science, information science, computer systems analysis or networking. Courses for computer related degree programs include:

  • Computer literacy
  • Web page development
  • Computer organization
  • Management systems of databases
  • Computer theory
  • Local area networks

Certification

While becoming certified is not required, employers may view candidates with certification more favorably than they do applicants without certification. Managers can become certified through different software and hardware vendors, such as Microsoft and the International Information Systems Security Certification Consortium. Certification shows prospective employers that professionals have the necessary skills and knowledge to be a successful manager. Popular certifications include:

  • Microsoft certification
  • Network+
  • Systems security certified practitioner
  • Linux+
  • Security+
  • CISCO CCNA

Continuing Education and Career Info

The business world is strongly dependent on computers, and there are constant advances in technology. Therefore, taking continuing education courses is highly recommended. They may be offered through vendors or within companies. They may help technical services managers stay up-to-date with computer technology and learn new industry standards.

While the U.S. Bureau of Labor Statistics doesn't provide information for technical services managers, the related career field of computer and information systems management should see a 15% increase in job opportunities from 2014 to 2024. Professionals in this career path earned an average annual salary of $131,600 in May 2015.

Technical services managers are in charge of various technology staff and must have a bachelor's or master's degree to be hired.


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