If you've ever had a bill to pay or question about a product, or needed assistance with a gadget, chances are you've been on the phone with a customer service or call center representative. While some organizations train these employees on the job, relevant programs can also be found at community and technical colleges.
Find schools that offer these popular programs
- Administrative Assistant or Secretary
- Clerical and General Office
- Customer Service and Call Center Support
- Executive Assistant or Secretary
- Office Technology and Data Entry
- Warehousing and Inventory Management
The three community colleges discussed below offer certificate and/or degree programs specific to customer service. Individual programs are noted for their comprehensiveness, and some have multiple degree offerings or provide alternative scheduling options.
Rio Salado College in Tempe, AZ
|School Highlight: This school offers a certificate of completion and an associate's degree in Quality Customer Service.|
This college's Quality Customer Service program can lead to both a certificate and an associate's degree. As a prerequisite, students interested in earning the associate's degree must first complete the certificate program. Once enrolled in the degree program, students can target their customer service training towards a specific industry, such as airlines, utilities or credit services.
Palo Alto College in San Antonio, TX
|School Highlight: This school's preparation program for a customer service environment includes training in keyboard classes.|
Through the Administrative Computer Technology program at Palo Alto College, part of the Alamo Colleges system, students can earn a Customer Services Representative Level 1 certificate. The certificate program takes two semesters to complete and requires 13 classes in customer relations, business math and computer applications, among other training areas.
Georgia Northwestern Technical College in Rome, GA
|School Highlight: The Certified Customer Service Specialist credential is offered as a 7-week program for day students or a 2-quarter program for night students.|
Students in the Certified Customer Service Specialist Certificate program take classes in a multiple subjects that are relevant to the provision of customer service, including computer skills, business skills and personal affect. The program is available on the school's Floyd County campus.
Top Customer Service and Call Center Support Schools
These colleges also offer strong programs in customer service and call support:
- The Business Technology Department at Olympic College in Bremerton, WA, offers a Customer Service Specialist certificate.
- At Wiregrass Georgia Technical College in Valdosta, GA, the Certified Customer Service Specialist certificate can be earned in 11 credit-hours.
Students who want to work in call support centers or other customer service-related jobs can earn relevant undergraduate certificates or degrees from community colleges in order to prepare for success in this career.