Career Definition of an Account Representative
Account representatives interact directly with customers. They can be involved with helping customers determine which products or services they need, and they may help determine the details of purchasing contracts. When customers have complaints or issues an account representative may play a role in resolving those issues or may inform account managers so that they can take the steps necessary to settle disputes.
As part of their duties account representatives will also work to secure new customers. They serve as a point of contact for their clients and will check with them to ensure their satisfaction after purchases and they will also keep them informed about new products. Account representatives strive to meet sales targets and they must also produce reports that demonstrate whether they have achieved sales goals. They also document client issues and concerns and produce reports about their client's accounts.
|Educational Requirements||High school diploma or bachelor's degree|
|Job Skills||Customer service skills, communication skills, problem-solving skills, organizational skills, computer skills, teamwork skills|
|Median Salary (2017)*||$43,391|
|Job Outlook (2016-2026)**||6% (wholesale and manufacturing sales representatives)|
Sources: *PayScale; **U.S. Bureau of Labor Statistics
Account representatives should have a high school diploma or GED. Although some employers offer training and do not require postsecondary education, other employers prefer applicants who have completed college studies or earned a bachelor's degree. Fields of study that can benefit account representatives include business or marketing.
Account representatives spend a lot of their time interacting with others. This includes the managers they report to, so they need good teamwork skills in order to ensure that they pass appropriate duties to other staff members. They also need to have excellent customer services skills in order to interact effectively with clients and work to meet their needs. Since they may be involved with pricing negotiations or have to resolve other issues they should have strong problem-solving skills. Computer skills are required to perform routine tasks like updating customer records and producing reports.
Career Outlook and Salary
The duties of an account representative are similar to the duties performed by wholesale and manufacturing sales representatives. The U.S. Bureau of Labor Statistics (BLS) has reported expectations that wholesale and manufacturing sales representatives will see job growth of 6% from 2016 to 2026. The median annual income for account representatives was $43,391 in 2017, according to PayScale.
Account representatives work in the field of sales and there are a lot of other sales career options that account representatives may be interested in considering. Learn more about what sales engineers, retail sales merchandisers, fashion sales representatives and cosmetology sales representatives do via the links listed here.