Career Growth Opportunities for Desktop Support Engineers
Desktop support engineers play a crucial function in many businesses. These professionals help individuals at the organization with problems that arise with their computers, set up new equipment, and troubleshoot problems on the business's network. It is possible to obtain a position with a high school diploma and technical certifications, however some individuals in this position hold a bachelor's degree. After working in desktop support, professionals may wish to explore other computer-based positions. Some examples are presented below.
|Job Title||Median Salary||Job Growth (2016-2026)*||Education or Experience|
|Network Administrators||$81,100 (2017, network and computer systems administrators)*||6% (network and computer systems administrators)||Bachelor's degree|
|Computer Network Architects||$104,650 (2017)*||6%||Bachelor's degree|
|Sharepoint Administrator||$72,420 (2018)**||6% (network and computer systems administrators)||Bachelor's degree and certification|
|Information Technology Director||$114,212 (2018)**||12% (computer and information systems managers)||Bachelor's degree|
Sources: *U.S. Bureau of Labor Statistics (BLS), **PayScale
Desktop support engineers have extensive experience helping users within businesses to properly utilize their computers. One next step may be to become a network administrator. Network administrators work at businesses to determine what a company needs in terms of hardware and software and to ensure that these items are purchased and functioning properly. They may be responsible for security, both in terms of adding users to a network and of assessing whether there are outside threats. Most network administrators have a bachelor's degree in a computer or information science field. They typically will also hold certifications for specific products used by their employer.
Computer Network Architects
Desktop support engineers must ensure that users' computers are responding appropriately to the network. Those that enjoy this component of their work may wish to consider moving into a position as a network architect. Computer network architects make plans for businesses to enhance their data networks. They are responsible for ensuring that the hardware and software in use supports the goals of the network. Computer security must be considered in designing the networks. Some network architects specialize in local area networks (LAN) or wide area networks (WAN). To become a computer network architect, a candidate must have a bachelor's degree in information technology and several years of experience.
One way for desktop support engineers to grow their careers would be to specialize in particular platforms. One option might be to become a Sharepoint administrator. These professionals manage the Microsoft Sharepoint program, which helps businesses collaborate regarding documents and data. The Sharepoint administrator will ensure the security of the system, educate new employees as to how to use the system, and maintain the platform and servers dedicated to Sharepoint. To enter this role, candidates should possess a bachelor's degree and experience with Sharepoint. Certification is available and recommended to move into this role.
Information Technology Director
Some desktop engineers may aspire to management positions. These individuals may wish to consider becoming an information technology, or IT, director. IT directors are responsible for planning and managing the information technology needs for their company. They are responsible for the department's budget and for technology purchasing from vendors. IT directors recommend any potential upgrades to the computer system. They direct the work of other computer professionals within the organization. IT directors typically hold a bachelor's degree and have extensive experience.