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How do medical assistants deal with a medical billing error?

Question:

How do medical assistants deal with a medical billing error?

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Answer:

Medical assistants typically do not handle medical billing or coding; that is a specialized career field that requires specific training and, in some states, certification. In the event that a medical assistant is met with a billing error, they would need to reach out to the insurance company to rectify the situation. Insurance companies have special departments that handle billing disputes, both for customers and for providers. You will also need to reach out to the patient to let them know you are making the necessary corrections. Medical billing and coding specialists learn complicated codes representing treatments for illness and injuries. These codes are used by providers to bill insurance companies and patients, as well as to keep track of data regarding procedures and treatments. Some someone who is not well-versed in these codes, it may be very difficult to make corrections or identify codes that have been wrongly assigned.

For more information about medical billing and coding, check out this article:How to Become a Medical Billing & Coding Clerk: Courses, Training & Certification

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