Casino Hospitality Career Options
Casinos are popular facilities for guests to stay, eat, drink, gamble and more, and therefore, require several different kinds of hospitality careers to ensure that guests have a pleasant experience. Compare and contrast some of the different hospitality careers available at a casino below.
|Job Title||Median Salary (2016)*||Job Growth (2016-2026)*|
|Meeting, Convention and Event Planners||$47,350||10%|
|Gaming and Sports Book Writers and Runners||$22,600||4%|
Source: *U.S. Bureau of Labor Statistics (BLS)
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Career Information for Casino Hospitality Jobs
Many casinos also offer lodging to their guests and therefore need lodging managers to ensure that their guests have everything they need throughout their stay. These managers coordinate the front desk, hire and train staff, inspect rooms and common areas for cleanliness and make sure that all health and safety standards are met. Lodging managers also oversee the budget for the hotel and handle any customer complaints or answer their questions as they come up. Some lodging managers may only need a high school diploma and work experience, while others may need a certificate, associate's or bachelor's degree in the field.
Meeting, Convention and Event Planners
Casinos may offer large ballrooms, conference rooms or other areas for people to utilize for conventions and other big events, which requires the services of a meeting, convention or event planner. These planners are responsible for working with the client to determine the goal of the event and then plan all of the details, including the date and time. They also arrange any necessary transportation or food services, approve payments and coordinate the activities the day of the event to make sure it all runs on schedule and clients are satisfied. These professionals typically need a bachelor's degree and experience in the field is helpful.
Gaming managers supervise the gaming operations in a casino to ensure everything is running smoothly. These managers ensure compliance with casino rules, explain rules to customers as needed and handle any customer complaints that come up. They also hire and train new staff, schedule when and where employees will work and serve as a liaison between other departments in the casino. Many gaming managers need a college degree, but some may only need a high school diploma.
Slot supervisors are responsible for overseeing the slot machines in a casino. Their job is primarily one of customer service, handling complaints and ensuring customer satisfaction, as most slot machines are now automated. They also hire and train new workers in the slot department and supervise the payout of large winnings. Slot supervisors usually need a high school diploma.
Gaming dealers serve customers while running various gaming tables, like blackjack or roulette. These dealers may pass out cards or other equipment, teach players the rules and determine winners. They are also responsible for inspecting equipment to ensure no foul play, track bets and handle the money and chips for bets. Gaming dealers only need a high school diploma or equivalent.
Gaming and Sports Book Writers and Runners
Gaming and sports book writers and runners manage bets on sporting events and run games like keno or bingo. They verify and pay out winning tickets, operate necessary equipment and record bets. These workers also manage the money for bets and winnings. They typically need a high school diploma or equivalent.
Many casinos provide alcoholic beverages to their guests that are prepared by a bartender. Bartenders may follow recipes to mix drinks, verify that customers are of legal age and clean the bar area. They maintain liquor and bar supplies, handle payments for drinks and carefully monitor the intoxication levels of customers. Bartenders do not need any formal education, but usually have to be at least 18 years old and undergo some on-the-job training.