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What is a Clinic Operations Manager?
A clinic operations manager - also known as a medical and health services manager, as well as a director of clinical operations - oversees, plans, directs and coordinates various aspects in a medical and healthcare facility. The successful manager must be on top of current laws and regulations that govern clinics and ensure that the clinic is operating in compliance with existing laws and regulations. Clinic operations managers are also responsible for recruiting, training, and supervising staff members. They are known for creating work schedules, developing goals and objectives, and maintaining records of the clinic's services
Clinic operations managers will also be responsible for proposing and maintaining budgets and ensuring that the facility runs efficiently within the budget's limits. The manager will represent the clinic at board and investor meetings, as well as communicate with the clinic's medical staff, department heads and other subordinate staff.
|Education Level Required||Bachelor's degree (master's degrees are common)|
|Job Skills||Analytical, communication, attention to detail, tech-savvy, and interpersonal skills|
|Median Salary (2017)*||$98,350 annually; $47.29 per hour (medical and health services managers)|
|Job Outlook (2016-2026)*||20% (medical and health services managers)|
Source: *US Bureau of Labor Statistics.
Typically, a bachelor's degree in health administration, nursing, business administration, or health management is required, although master's degrees are common - and in some cases preferred - for clinic operations managers. Usually, these bachelor's and master's degree programs bridge with other related disciplines. A bachelor's degree in health administration, for example, will also include some coursework in accounting, health management, and health information systems, as well as ethics and law.
Clinic operations managers must possess strong analytical capabilities to fully understand existing healthcare laws and regulations and to adapt to new ones. The ability to communicate effectively is extremely important because the manager must disseminate knowledge of laws and regulations to the healthcare staff to ensure compliance. Managers must have a very detail oriented mindset as organizing and maintaining schedules or billing information are essential to the career. Successful manager candidates will also possess a high degree of technical aptitude to keep current on healthcare advances in technology, as well as possessing the ability to use classification and coding software, along with electronic health record (EHR) systems.
Career Outlook and Salary
According to the US Bureau of Labor Statistics (BLS), employment of medical and health services managers is projected to grow 20% from 2016 to 2026. BLS classifies this projection as 'faster than average' compared to the expected job growth of 8% for other management occupations and a 7% growth projection for all occupations in general.
Clinic operations management careers are expected to grow as more services traditionally performed by hospitals are now being done in health practitioner's offices. Demand for these managers is also expected to rise coinciding with the increasing number of medical care groups being established.
The median salary for medical and health services managers is $98,350 annually, as reported by the BLS in 2017. However, median salaries varied within the healthcare management industry, itself, during that same year. Higher end salaries were more common in state, local, and private hospitals at a median annual income of $107,230 while somewhat lower salaries were common in physician's offices and nursing and residential care facilities at $89,760 and 82,950 respectively.
If you're interested in a career as a clinic operations manager, you might also consider the following related fields that require various levels of education.