Career Definition of a Cloud Support Engineer
Cloud support engineers are responsible for maintaining cloud computing systems. Their work involves a lot of technical computer programming knowledge and they need to be familiar with computer hardware as well. They are responsible for assessing systems to identify potential weaknesses or problems. They determine when something isn't working as well as expected and then take steps to correct the problem. They upgrade software and hardware systems in order to ensure optimal performance and prevent system issues.
Cloud support engineers may be directly involved in recovering data that's been lost or compromised when there's a problem with the cloud computing system. They may also provide technical support to customers who are having issues with the system. Their responsibilities require them to have a split focus. While their objective is to continue the development and improvement of existing systems so that they aren't compromised and so that they work as effectively as possible, cloud support engineers must have documented plans in place for how to deal with emergencies and problems with the systems.
|Educational Requirements||Bachelor's degree|
|Job Skills||Teamwork skills, management and leadership skills, analytical skills, problem-solving skills, communication skills, programming skills, customer service skills|
|Mean Salary (2017)*||$75,253|
|Job Outlook (2014-2024)**||8% (for all network and computer systems administrators)|
Sources: *Glassdoor; **U.S. Bureau of Labor Statistics
Most employers expect cloud support engineers to have at least a bachelor's degree in computer science. A comparable level of practical experience may be considered instead and even applicants with a degree will be expected to have relevant experience working in a related field. Some employers also prefer or require applicants to have Microsoft Certification or other formal certifications related to cloud computing.
Cloud support engineers work as part of a team and collaborate with software developers and other technical support professionals so they need to have good teamwork skills. They also need to be able to work independently and provide leadership to new staff in their department, who they may also be responsible for training. Communication skills are important so that they can efficiently identify issues and also so that they can maintain written documentation concerning how to address problems with the system. They need to have programming skills and technical knowledge in order to recover data and fix systems when there are problems. Since they may assist customers directly they need to have customer service skills. They also need strong analytical skills to review software and systems to identify potential or existing problems. They use their problem-solving skills to address those issues effectively.
Career Outlook and Salary
Although the U.S. Bureau of Labor Statistics (BLS) does not have an individual listing for cloud support engineers, it does have information about network and computer systems administrators. These computer professionals are involved with working with both hardware and software, teaching others how to use it, monitoring the system's performance and addressing technical problems, which is what cloud support engineers do. The BLS indicated network and computer systems administrators should see a job growth rate of 8% from 2014 to 2024. Glassdoor reported that in 2017, cloud support engineers took home an average annual income of $75,253.
Since cloud support engineers work with both hardware and software, those interested in this career may be interested in being software engineers, cloud architects or computer network engineers. Learn more about these computing careers from the articles linked to in the list below.