Customer Success Manager: Salary & Job Description

You may like working as a customer success manager if you have a passion for working with people. Take a look at how you can enter this profession, including the essential skills you will need.

View popular schools

Find schools that offer these popular programs

  • Administrative Assistant or Secretary
  • Clerical and General Office
  • Customer Service and Call Center Support
  • Executive Assistant or Secretary
  • Office Technology and Data Entry
  • Receptionist
  • Warehousing and Inventory Management

Career Definition of Customer Success Managers

As a customer success manager, you will specialize in serving as the liaison between an organization and its customers. The primary focus of this role is to maintain positive relationships with an organization's current customer base and foster new relationships. To do so, you will not only need to understand an organization's target demographic, but also current marketplace trends. This role is needed in a variety of industries from corporate marketing to information technology.

In your role as a customer success manager, you will work to maintain customer satisfaction, while also working to increase an organization's earnings. You will do so by serving as the direct contact for customer concerns and questions. You may be tasked with keeping in regular contact with customers, such as on a quarterly basis. As a customer success manager, you may also be tasked with evaluating customers' accounts and providing guidance on how to improve business performance. Other job duties can include collaborating with sales and legal personnel on new contracts or renewals, attending industry events like trade shows, and assisting the organization with developing overall strategic goals.

Educational Requirements Bachelor's degree
Job Skills Superior interpersonal skills, strong project management abilities, and effective analytical skills
Average Salary (2018)* $78,818
Job Outlook (2016-2026)** 8% (Managers, All Other)

Sources: *Glassdoor.com, **U.S. Bureau of Labor Statistics (BLS)

Required Education

As a customer success manager, you will want to pursue a bachelor's degree in business or a related field. A strong background in customer service is needed for this career. If you desire, you can pursue certification through an organization like Cisco that will highlight your skills as a customer success manager. The organization offers the Customer Success Manager Specialist certification, which consists of passing a test.

Required Skills

A career as a customer success manager involves frequently dealing with customers, either in person or online. You will need superior interpersonal skills for such a role, particularly when dealing with unsatisfied customers. You will also need strong project management abilities to successfully oversee a diverse portfolio of clients. In addition, you should have effective analytical skills to evaluate what customers are looking for and develop ways to improve interactions with them.

Career Outlook and Salary

As a customer success manager, Glassdoor reports you can earn an average salary of $78,818. The job outlook for customer success managers is not specifically covered by the U.S. Bureau of Labor Statistics (BLS). Instead, this profession would fall under the category of managers, all other. This category has an anticipated job growth of 8% for the 2016-2026 decade, which is average for all careers.

Related Careers

If you are interested in working as a customer success manager, you may want to consider one of the related careers below. They all require superior interpersonal skills.

Next: View Schools

What is your highest level of education?

Some College
Complete your degree or find the graduate program that's right for you.
High School Diploma
Explore schools that offer bachelor and associate degrees.
Still in High School
Earn your diploma or GED. Plan your undergraduate education.

Schools you may like:

Popular Schools

The listings below may include sponsored content but are popular choices among our users.

    • BS in Business Administration
    • Bachelor of Science in Business Administration, Investment Career Focus Area
    • BS in Accounting
    • AAS in Business Administration - Customer Service
    • AAS in Business Administration

    What is your highest level of education completed?

    • BA: Business Administration - Management
    • BA: Business Administration - Logistics
    • BA: Business Administration - Marketing
    • AA: Business Administration

    What is your highest level of education completed?

  • What is your highest level of education?

    • MBA
    • Bachelor of Science in Business for Secondary Education

    What is your highest level of education?

    • Master of Arts in Law - Business
    • Master of Business Administration - General Management
    • Master of Business Administration - Innovation Management
    • Master of Business Administration
    • Bachelor of Science in Business
    • Bachelor of Science in Business - General Management
    • Bachelor of Science in Professional Studies - Business

    What is your highest level of education completed?

  • What is your highest level of education?

  • What is your highest level of education?

    • Master of Business Administration with a General Business Specialization

    What is your highest level of education completed?

    • Master of Business Administration in Interdisciplinary Business

    What is your highest level of education?

    • Associate of Science - Business Studies

    What is your highest level of education?

Find your perfect school

What is your highest level of education?