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Career Definition of Employee Experience Managers
Employee experience managers specialize in creating and maintaining a positive, rewarding work environment. The goal is to develop an organization that attracts and retains talented employees. Employee experience managers focus on more than just financial compensation and benefits. They also focus on ensuring employees feel valued and invested in their work. Employee experience managers can work for a variety of organizations, such as consulting services firms and technology services providers. Job responsibilities may vary depending on the individual's industry; however, these managers must be able to effectively communicate to organizational management the importance of listening to employees and making improvements.
General job responsibilities may include creating and maintaining files like performance appraisals, overseeing employee leaves of absence such as FMLA, and assisting with new employee training. Employee experience managers may collaborate with internal stakeholders to ensure organizational policies are effective and implemented correctly. These managers may also assist with internal or external compliance audits.
Employee experience managers could be responsible for developing and implementing employee rewards programs that recognize performance achievements and service anniversaries. These managers could also be responsible for creating and distributing employee feedback surveys. They will compile the results of the survey and present their recommendations to organizational management.
|Educational Requirements||Bachelor's degree|
|Job Skills||Excellent interpersonal skills, strong analytical abilities, and effective organizational skills|
|Median Salary (2018)*||$101,877 (employee relations managers)|
|Job Outlook (2016-2026)**||9% (human resources managers)|
Sources: *Salary.com, **U.S. Bureau of Labor Statistics (BLS)
A career as an employee experience manager requires a bachelor's degree in human resources, business management, education, or a related discipline. Some employers may prefer a master's degree. Individuals can demonstrate their proficiency in the field by pursuing professional certification. Organizations like the Society for Human Resource Management, WorldatWork, and the HR Certification Institute offer individuals many certification options to choose from.
Employee experience managers must have excellent interpersonal skills as their primary focus is interacting with employees and organizational management. These managers must be able to foster trust with employees. Employee experience managers should have strong analytical abilities in order to accurately assess employees' needs, evaluate feedback, and translate those into actionable recommendations to improve an organization's work environment. These managers should also have effective organizational skills for various administrative tasks, such as maintaining personnel files, overseeing benefits administration, and processing workers' compensations claims.
Career Outlook and Salary
The U.S. Bureau of Labor Statistics (BLS) does not provide information on employee experience managers; however, they reported a 9% job growth for human resources managers during 2016-2026. This growth about as fast as average when compared to all occupations. In January 2018, Salary.com reported a median annual salary of $101,877 for employee relations managers.
Individuals interested in working as an employee experience manager could consider one of the below related professions. These positions all focus on working with employees.