Hospitality and Hotel Management Classes Overview
The hospitality industry combines management and customer service to ensure customer satisfaction in hotels, restaurants and more. For those with an interest in the hospitality industry who don't have a hospitality management degree, there are hospitality and hotel management courses online. However, employers typically require hotel managers to have a bachelor's degree in hospitality management or a related hotel management degree. For this reason, these free online courses are best used for gaining entry-level knowledge about the industry.
While hotel courses online cannot replace hotel manager training, they can provide great foundational knowledge and skills, and can help you determine if the hospitality industry is right for you. If you desire certification, however, websites usually don't offer a hospitality certificate online for free, even if the course is free. Depending on the program, you might have to purchase the certificate.
The website Alison offers hospitality management courses online for free that can result in a certificate if passed with 80% or higher. The certificate is not free, but a Learner Achievement Verification can be accessed through your account once a course is passed.
Hospitality Management - Hotel Operations:
This course lasts approximately 2-3 hours and teaches hospitality management from the perspective of running hotel operations. Students in the course learn concepts such as a hotel's organizational structure, how different hotel departments work, and how the hotel departments work together to ensure customer satisfaction. Students will also learn the main responsibilities and procedures of each position.
Diploma in Hospitality Management:
According to Alison.com, this course is titled as a diploma course because it lasts longer and covers more topics than certificate courses. It lasts approximately 6-10 hours and teaches hospitality management from a broader perspective. While hotel operations are a part of the course, other topics such as food and beverage department operations and how to cater to different types of guests are also explored. Students will additionally learn about the connectivity of hospitality and tourism.
MIT OpenCourseWare is a service offered by the Massachusetts Institute of Technology where individuals can download files of courses that have been taught at MIT. These courses usually provide a syllabus, assignments the original class had, and suggested supplementary materials. The courses are entirely self-paced and have no instructor, grades, or credit, but can be a great way to gain knowledge.
Management of Services: Concepts, Design, and Delivery:
This course covers operations and perspectives in service management for many types of organizations, including hospitality. Students will study real-life cases of service industry operations, including retail, fast food, government, financial, and hospitality, among others. While they're not required for the free course, a few supplementary textbooks include topics such as manufacturing and operations strategy, business competition, and supplier relationships.
Communication for Managers:
While it is not specific to hotel management, this course covers how to effectively manage and lead employees. Students learn to develop their written and oral communication skills and communication strategies. This is a graduate-level course, so it may not be beginner-friendly, but can provide useful information nonetheless.
Brentwood Open Learning College
Brentwood Open Learning College is a UK-based site that offers free online courses and a letter of completion. While it is a UK college, it is open to international learners and can provide great entry-level knowledge. The website does say that a letter of completion will be sent via email, but this is generally not the same as a certificate.
This hotel management course is beginner-friendly and covers introductory topics in the hotel management profession, from the different hotel departments to their primary responsibilities. The course lasts approximately 20 hours and has 3 topics, which are Introduction to Hotel Management, Introduction to Front Office Operations, and Introduction to Housekeeping.