What Is a Global Operations Manager?
Global operations managers are top-level executives that work in a variety of organization and industry types largely in global settings. Their responsibilities are wide-ranging because they are responsible for ensuring that virtually all aspects of an organization's activities and initiatives meet the organization's larger strategic mission and vision. Managers develop, implement, and oversee departmental strategies and best practices throughout the organization. Global operations managers assume responsibility for budgetary development and oversight as well as making budget recommendations. They develop and modify pay scales as needed to maximize the organization's financial return on investment (ROI) as well as ensuring that all financial transactions conducted by the organization are accomplished efficiently and accurately. In many industries, these managers create frameworks and strategies to ensure efficient and successful navigation and management of international supply chains. They hire and train teams of associates that work directly under them to ensure customer satisfaction. They serve clients in advising and developing market visibility for their products as well as guiding them through the sometimes labyrinthine vagaries of international markets.
Operations managers are heavily involved in diverse areas such as production schedules, operational methods, processes, and establishment of procedures and practices for all departments. Managers take the lead in new product development, quality control, and manufacture of products, and they serve as the point executive for customer satisfaction. They implement, oversee, and guide an organization's continuous improvement initiatives using industry tools targeted at that purpose, such as Six Sigma, TPM, Value Stream Mapping, Goal Deployment, and other suites. Managers are also responsible for ensuring that all of the organization's plants and processes comply with all governmental regulations and codes.
|Educational Requirements||Bachelor's degree, although many of the largest corporations prefer a master's degree; usually, employers require 8 or more years of prior practical working experience in addition to a degree|
|Job Skills||Very strong organizational and leadership ability, excellent strategic thinking skills, strong written and oral communication, superb problem-solving skills, strong time-management skills|
|Median Salary (2018)*||$100,930 (general and operations managers)|
|Job Outlook (2016-2026)*||9% (general and operations managers)|
Source: *U.S. Bureau of Labor Statistics
A bachelor's degree is required. Some employers require the degree to be in an area relevant to its business. Many of the largest organizations prefer or require a master's degree, usually in a field related to its specific industry. Prior practical work experience in a related field is also highly desired.
The role of global operations manager requires very strong organizational skills because the job entails overseeing a large variety of initiatives and personnel devoted to the organization's global success. Considerable leadership ability is needed because global managers oversee processes and establish best practices, policies, and guidelines as well as being able to take initiative in adapting these to ever-changing organizational needs. Excellent written and oral communication skills are imperative for managers because they must provide crucial information to other organization executives, customers, and staff regarding all processes related to the organization's overall ventures. Time-management skills must be strong because managers oversee everything from budget implementation, staff hiring, training, and development, to managing supply chains and ensuring regulatory code compliance.
Career Outlook and Salary
The U.S. Bureau of Labor Statistics (BLS) reports a 9% job growth for general and operations managers between 2016 and 2026. The BLS notes that this 9% figure as about as fast as average compared to all other occupations. In May 2018, the BLS reported that the annual median salary for general and operations managers was $100,930.
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