Hospitality Work From Home Jobs
Recent changes in technology have made it possible for numerous positions in the hospitality industry to become location independent. This is true across experience and education levels. Let's explore five of the top remote hospitality positions that are currently available.
|Job Title||Median Salary||Job Outlook (2016-2026)*|
|Travel Agents||$36,990* (2017)||-12%|
|Customer Service Representatives||$32,890* (2017)||5%|
|Reservations Sales Agents||$28,816** (2018)||5% (for all customer service representatives)|
|Call Center Supervisors||$45,248** (2018)||5% (for all customer service representatives)|
Sources: *U.S. Bureau of Labor Statistics, **Payscale.com
Information on Hospitality Work From Home Jobs
Although there has been a decline in travel agent positions that are office or retail based, there are still opportunities for those who want to work remotely. From reservation centers to self-employment, the future of travel agent work lies in work from home positions. Individuals who work in this role are responsible for helping their clients complete travel arrangements by booking flights, hotels, excursions, and other travel-related plans. To work as a travel agent, one must have a minimum of a high school diploma.
Customer Service Representatives
When travelers have questions about merchandise purchases, travel insurance, amusement park hours, or about any other hospitality-related question, customer service representatives are the individuals who can help. Upon earning a high school diploma and relevant on-the-job training, customer service representatives work to resolve the many customer questions, complaints, and feedback for companies in the hospitality industry. Additionally, those working in this role may also be required to process refunds, transfer customers to supervisors, and provide product/service details. Because the work that is needed in these positions typically requires nothing more than a computer and phone line, many companies in the hospitality industry now have their customer service representatives work from home.
Reservations Sales Agents
Reservations sales agents are the individuals who work with travelers over the phone to explain their accommodation options, pricing, and confirm booking details. Often, they are also required to process payments for reservations, make changes to existing plans, and cancel and refund reservations that are no longer needed. This position is a great choice for those who have a high school diploma, relevant experience, and exceptional interpersonal communication skills.
Call Center Supervisors
Individuals with at least several years of customer service experience, as well as a college degree, can work as a call center supervisor in the hospitality industry. Because many call centers are no longer located in physical locations, those who supervise call center staff can often work remotely. The daily duties of a call center supervisor include taking challenging calls transferred by customer service representatives, ensuring that call center productivity goals are met, and providing feedback as needed to those they supervise. Call center positions are required in hospitality for hotels, amusement parks, and cruise lines.
For those who want to work from home in a hospitality position, but do not want a customer-facing role, working as a writer is a creative way to accomplish this goal. The majority of freelance writers work remotely, and companies often require individuals working in the position to have a college degree. Writers in the hospitality industry can write blog posts, ad copy, and marketing materials for hotels, amusement parks, attractions, cruise lines, and themed restaurants. Prior to writing content, writers are also required to perform relevant research and data collection for each piece.