What Does a Hotel Facility Manager Do?
Hotel facility managers are responsible for maintaining the upkeep of hotels and ensuring that guests are well accommodated during their stays. On the back end, these professionals inspect rooms, handle budgets, manage schedules, and monitor staff performance. On the front lines, hotel facility managers speak directly with guests and address any issues that may come up with customers.
|Educational Requirements||High school diploma, though many jobs require a bachelor's degree|
|Job Skills||Interpersonal communication, organization, time management, customer service skills|
|Median Salary (2017)*||$51,800|
|Job Outlook (2016-2026)*||4%|
Source: *U.S. Bureau of Labor Statistics
On the path to becoming a hotel facility manager, aspiring professionals have three main options from which to choose: a bachelor's degree in hotel or hospitality management, a certificate or associate's degree in hotel management, or a high school diploma. If candidates only have a high school diploma, they will usually need at least a couple of years' worth of work experience to go along with it. The exact requirements for the position will vary based on the size of the hotel; larger chain hotels will typically require a bachelor's degree, but candidates with an associate's or diploma may qualify for positions with smaller independent destinations.
Post-secondary programs in hotel management provide a broad education that caters to the many skills that hotel managers will need on the job. In addition to more standard topics such as housekeeping and hotel maintenance, coursework will also focus on accounting, leadership, administration, engineering, marketing, and sales.
As with most professions, work experience can compensate for a lack of education, but it may take years of patience. Candidates who do not have training in hospitality management can find work in less glamorous roles and use the time to develop their skills and prove that they have the capacity for more responsibility.
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Whether the hotel is small and family-owned or part of a national chain, managers will need superior communication skills. Facility managers working on smaller teams will need to settle disputes between employees and spend more time interfacing with guests, while managers working at a franchise for a larger establishment may need to interact with high-level executives at company headquarters. Interactions with upset or agitated guests require listening skills, clear communication, and patience.
It will come as no surprise that the other skills needed are closely related to communication: problem solving, conflict resolution, leadership, and listening. Hotel managers spend most of the day (or night) dealing with employees and guests, and they need to have excellent communication skills in order to navigate these interactions.
Hotel facility managers are expected to wear many hats during the course of a shift, so they should be sure to possess other, more niche talents. This can include housekeeping and routine building maintenance (such as changing a lightbulb or resetting a generator).
Managers can also be expected to have their hands on the financial side of things and may need to have knowledge of accounting, budgeting, and marketing, depending on the hotel at which they work
Career Outlook & Salary
The U.S. Bureau of Labor Statistics (BLS) reports that employment opportunities for hotel facility managers are expected to increase by just 4%, which is slower than the average for all professions, between 2016 and 2026. The BLS noted that despite this somewhat sluggish increase, the demand for tourism and travel will remain strong and continue to provide job opportunities in this field. In May 2017, the BLS reported that the median annual wage for lodging managers was $51,800.
If being a hotel facility manager seems like an appealing career path, take a look at these professions, all of which require many of the same skills and revolve around the same industries: