IT Facilities Manager: Job Description & Responsibilities

Mar 15, 2019

Career Definition of an IT Facilities Manager

An IT facilities manager is responsible for maintenance of IT facilities and related infrastructure. These positions could be within an IT department at a large company, providing technical support for other employees, or for an IT firm directly, managing its software and hardware or servers and systems.

Regardless of location, this role will likely require technical knowledge of IT systems and could also involve other electrical, plumbing, or cooling systems. Depending on the nature of the position, the facilities manager may be required to manage aspects of building or location management, such as security, employee requisitions, and repairs or maintenance. An IT facilities manager may also be in charge of subordinate employees, likely IT technicians or receptionists, and may perform leadership-related tasks like training employees in safety procedures. Day-to-day tasks may also include running diagnostics on computer systems, responding to outages or issues, and performing maintenance and upgrades.

Educational Requirements Bachelor's degree or equivalent experience
Job Skills Knowledge of IT systems, multitasking and organizational skills, communication, and management skills
Median Pay (2017)* $139,220 per year (Computer and Information Systems Managers)
Job Outlook (2016-2026)* 12% (Computer and Information Systems Managers)

Source: *U.S. Bureau of Labor & Statistics

Required Education

To enter an IT facilities management position, candidates could be required to have a bachelor's degree. Programs in computer science or a related technology field could be a good option. There are also degrees available in facilities management, though these may not cover the technical aspects of working with computer networks as well as an IT-based degree program. Employers may also look for management or team leadership experience. These requirements may vary with the size and complexity of the IT facilities being managed and the number of potential subordinates a candidate will need to manage.

Required Skills

An IT facilities manager's main function is to ensure the continued performance of an IT department. This may involve diagnosing potential issues before they arrive, solving problems as they are reported by other employees, or simply performing maintenance to keep the facility in good condition. A candidate will benefit from planning and organizational skills, as they may be required to schedule important upgrades, procure new equipment, and maintain ongoing software subscriptions and updates. Analytical skills will be helpful for problem solving and diagnostic issues. Employee management and leadership skills are necessary as well. The nature of this position makes it likely for a candidate to be in communication with a variety of different individuals, from fellow employees to outside vendors and contractors. It would be imperative, therefore, for an individual to also have communication skills, and a calm demeanor, should any issues arise.

Career Outlook & Salary

Employment in the field of computer systems management is projected to grow by 12% from 2016 to 2026, according to the U.S. Bureau of Labor Statistics. The BLS notes increased cybersecurity needs will promote employment growth within this sector, as well as the continued evolution of most work environments to include some form of IT. The median salary for computer systems managers was $139,220 in 2017, with opportunities for candidates to progress to roles such as IT directors or even chief information officers.

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