What Is an IT Quality Assurance Manager?
IT quality assurance managers oversee all quality testing, maintenance, and deliverables associated with an organization's information technology initiative. They are involved in managing continuous quality improvement to ensure the delivery of the best possible IT products and services. With the organization's larger strategic plan as the foundation, OA managers oversee all activities conducted by the quality assurance team, including testing, evaluating, and optimizing applications and information technology processes. Managers develop and promote best practices and protocols to be followed in quality assurance testing. In some industries such as healthcare, QA managers must ensure that the organization's IT initiatives meet government legal and regulatory requirements. All testing procedures for an organization's information technology deliverables are created and managed by QA managers; testing includes the quality of the product, proper data preparation, and delivery to customers.
Quality assurance managers analyze data and test applications as well as the overall IT framework and make suggestions to senior management with regard to overall quality improvements. These managers play key roles as supervisors and mentors. They create and implement training programs for staff as well as taking part in staff evaluation activities. Quality assurance managers identify and resolve any issues that may arise in testing and quality assurance procedures of systems and deliverables. Direct oversight of an organization's IT initiatives with respect to service and operational level agreements are crucial to the activities of quality assurance managers. Managers are directly involved with risk assessment, identification, and resolution with respect to applications, deliverables, and systems.
|Educational Requirements||Bachelor's degree|
|Job Skills||Strong analytical skills, excellent written and oral communication skills, strong management ability, strong problem-solving skills, expertise in various information technology testing applications|
|Median Salary (2019)*||$101,973|
|Job Outlook (2016-2026)**||1% decline (industrial production managers)|
Sources: *Payscale.com **U.S. Bureau of Labor Statistics
IT quality assurance managers require a bachelor's degree. Most employers prefer this degree to be in computer science or another related technical field. Additionally, prior practical work experience in testing applications as well as additional experience in a supervisory or management capacity in testing. Some employers require certification such as PMP, DAWIAP/PM, and HDI, among others.
Quality assurance managers must possess expert knowledge and experience with information technology testing applications because they are directly responsible for continuous evaluation of an organization's IT framework, quality of data preparation and delivery, and optimal performance of deliverables. Excellent written and oral communication skills are imperative because QA managers plan, develop, and disseminate training materials for staff as well as engaging in preparing and presenting reports to senior management regarding continuous quality improvement. IT quality assurance managers train, supervise, and evaluate an organization's quality assurance staff so strong management and supervisory skills are crucial to their role. Because the quality of deliverables is the prime responsibility of quality assurance managers, they must have keen analytical and problem-solving skills to identify risks as well as pinpointing possible defects in deliverables.
Career Outlook and Salary
The U.S. Bureau of Labor Statistics (BLS) reported a projected 1% decline in job growth for industrial production managers between 2016 and 2026. The BLS notes that this rate represents little to no change compared to all other occupations. In June 2019, Payscale.com reported that the annual median salary for IT quality assurance managers was $101,973.
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