Career Options for Jobs that Require Customer Service Skills
Many occupations require employees to regularly interact with clients. Customer service skills are important for these professionals so that they can effectively resolve customer issues, meet customer needs and retain business.
|Job Title||Median Salary (2016)*||Job Outlook (2016-2026)*|
|Customer Service Representatives||$32,300||5%|
|Computer Support Specialists||$52,160||10%|
|Solar Photovoltaic Installers||$39,240||105%|
|Automotive Service Technicians and Mechanics||$38,470||6%|
|Taxi Drivers, Ride-Hailing Drivers and Chauffeurs||$24,300||5%|
|Photographers||$34,070||-8% (decline) for all photographers; 7% for self-employed photographers|
Source: *U.S. Bureau of Labor Statistics
Find schools that offer these popular programs
- Administrative Assistant or Secretary
- Clerical and General Office
- Customer Service and Call Center Support
- Executive Assistant or Secretary
- Office Technology and Data Entry
- Warehousing and Inventory Management
Career Information for Jobs that Require Customer Service Skills
Customer Service Representatives
Customer service representatives need a high school diploma or GED. Once employed, they are trained to address a range of customer issues, such as returning products or taking orders. They spend a great deal of time interacting with customers and their objective is to try to meet the customer's needs as effectively as possible, so they need to have good customer service skills. Their duties involve listening to customers, communicating with them professionally and taking the appropriate steps to resolve complaints or issues.
Bartenders prepare and serve beverages to customers. They can learn the job once employed, although some may choose to take a postsecondary course to learn how to prepare different types of drinks. Bartenders need strong communication skills and customer service skills to in order to retain customers at the establishment where they're employed.
Computer Support Specialists
Computer support specialists help clients understand how to set up and operate their computers or computer networks. They also provide direction to customers when their computer or network is malfunctioning and take steps to help them get their equipment to work properly. Based on their duties, it's critical that they have good customer service skills so that they can effectively communicate with the people they're serving. Training requirements for this career vary from postsecondary courses to an associate's or bachelor's degree.
Solar Photovoltaic Installers
Solar photovoltaic installers are construction professionals who are responsible for mounting solar panels that are used to produce electricity. While much of their time is spent ensuring the panels are properly installed and testing the system to verify it works properly, they typically work at clients' homes or businesses and need to have strong customer service skills so that they can effectively answer questions about the installation or maintenance of the system. Developing a good business relationship with clients can help them retain customers. These professionals typically learn through on-the-job training or by completing some postsecondary training in the field, but they are only required to have a high school diploma or GED.
Automotive Service Technicians and Mechanics
Automotive service technicians and mechanics typically need postsecondary training and professional certification to qualify to perform repairs and inspections on vehicles. Automotive service technicians and mechanics need good customer service skills so that they can explain to customers what repairs or maintenance their vehicle needs. They are responsible for inspecting vehicles, identifying mechanical issues and repairing vehicles.
Taxi Drivers, Ride-Hailing Drivers and Chauffeurs
Taxi drivers, ride-hailing drivers and chauffeurs transport people from one location to another. They need a valid driver's license, and taxi or limousine licenses might also be required. It's common for employers to seek applicants with a high school diploma or GED and all of these workers need to have a good driving record. Customer service skills are important because these transportation workers interact with many clients throughout their shifts and they can gain business through positive referrals from satisfied customers.
Photographers must have the ability to effectively use photographic equipment to capture images. They do not necessarily need a degree but can benefit from some training with photography equipment, techniques and photo-editing software. Photographers often produce images for a variety of clients, so it's important that they have strong customer service skills to understand the client's needs and produce the desired product.