Career Options Involving Talking on the Phone
Most jobs involve talking on the phone to some extent, but there are a number of career paths in which talking on the phone is a very frequent part of the job. We will look at a few of these career possibilities below by highlighting some of the duties associated with them and the education required to qualify for the position.
|Job Title||Median Salary (2018)*||Job Growth (2018-2028)*|
|Customer Service Representative||$33,750||-2%|
|Computer User Support Specialist||$50,980||11%|
|Insurance Sales Agent||$50,600||10%|
Source: *U.S. Bureau of Labor Statistics
Career Information About Jobs That Involve Talking on the Phone
Receptionists work for many different types of businesses and organizations, from hair salons and spas to doctor's and lawyer's offices. They have a long list of administrative responsibilities including maintaining records, welcoming customers, scheduling, and talking on the phone. Receptionists frequently call patients or clients to remind them of appointments or share other pertinent information with them. To become a receptionist, you will generally need a high school diploma and must possess strong interpersonal and communication skills.
Customer Service Representative
A customer service representative works on the behalf of a company or organization and handles calls and questions from customers. They are responsible for knowing all the details about whatever product or service their company offers in order to provide the most knowledgeable and helpful information. These professionals generally work in call centers and are required to spend the majority of their work day on the phone. To become a customer service representative, a high school diploma is required and you will usually receive on-the-job training.
Computer User Support Specialist
Computer user support specialists often are employed by various computer and technology companies and are responsible for handling customer inquiries related to problems they are experiencing with their computers, software programs, and other related services. They spend much of their time on the phone, as customers usually call-in their problems to get real-time help and support. There are no specific education requirements to become a computer user support specialist, but it is generally necessary to have some background in computers which could be achieved through a computer-related certificate, associate's or bachelor's degree program.
Insurance Sales Agent
As an insurance sales agent, you work with clients and potential customers to explain the details of various types of insurance policies, like automobile insurance, life insurance, and homeowner's insurance, among others. With existing clients, you will likely meet with them in-person or call them over the phone. In order to gain new clients, you will be responsible for making phone calls to find new customers who are interested in purchasing new insurance policies. Commonly, a bachelor's degree is often required, though some positions may be accessible with only a high school diploma.
Survey researchers collect data and information through interviews, general population surveys or with pre-screened individuals who qualify for specific surveys. With the information they collect, they may pass it on to other researchers or analyze it themselves by using statistical analysis software. Because many surveys are conducted on a national basis, survey researchers may spend a lot of their time on the phone with survey participants to pre-screen them by asking them questions. To become a survey researcher, a bachelor's degree may be accepted for some positions that are entry-level, though more research-oriented positions will generally require a master's degree.