What Is a National Account Coordinator?
A national account coordinator supports an organization's sales team by building relationships with new and existing clients and communicating their needs with the rest of the team. National account coordinators support national account managers and provide leadership to national account teams or local branch offices to promote customer satisfaction and revenue growth. This position incorporates administration, project tracking, research, and operations.
|Educational Requirements||Bachelor's degree preferred or high school diploma/GED with relevant work experience|
|Job Skills||Verbal and written communication skills, customer service, organization, Microsoft Office (Word, Excel, Access, Outlook), order management and EDI systems/processes|
|Average Salary (June 2019)*||$42,012 (Account Coordinators)|
|Job Outlook (2016-2026)**||11% (for Sales and Related Workers, All Other)|
Sources: *Economic Research Institute; **U.S. Bureau of Labor Statistics
A bachelor's degree in marketing, communications, advertising, business, or a related field will take preference to employers, but a high school diploma or general equivalency diploma (GED) and work experience in supporting sales or a service-related business can sometimes hold just as much weight. Academic programs that stress communication, marketing concepts, and business will help prepare a candidate for this career.
National account coordinators must have excellent communication skills. They act as liaisons between national account managers and other departments, as well as coordinating with the sales team. They must provide first-rate customer service to national accounts by responding to customer inquiries in a professional and prompt manner. National account coordinators typically juggle multiple responsibilities, which can include assisting account managers with presentations to potential customers, assisting a sales and design team in creating bid packages, and tracking all paperwork, monthly orders, and statistical information. Thus, organizational skills are essential. National account coordinators will also need to be proficient with Microsoft Office (Word, Excel, Access, Outlook), order management, and EDI (Electronic Data Interchange) systems.
Career Outlook and Salary
The Economic Research Institute reports that the average salary for account coordinators in June 2019 was $42,012. The U.S. Bureau of Labor Statistics (BLS) reports that the employment of sales and related workers (all other) is expected to grow 11% between 2016 and 2026, which is faster than the average compared to all other occupations. As companies explore more ways to distinguish their products in an ever-changing world through advertising, marketing, and public relations, job growth will occur in this field.
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