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Career Definition of a Retail Facilities Manager
Retail facilities managers typically are responsible for the maintenance, repair, and upkeep of the building systems in one or more retail locations for a particular company. This will include the electrical, plumbing, and HVAC systems in either stand-alone facilities (stand-alone stores or malls) or locations within larger buildings (a store within a mall, for example). Depending on the employer, it could also mean covering multiple locations, say a chain of clothing stores across an entire state, and taking charge of the building maintenance, engagement of contractors, management of other facilities staff, and many other facets. Of course, the variety of retail locations across the United States will mean a great variety in job responsibilities for a position of this nature. However, common duties will likely include training any subordinate facilities staff, accepting work orders from retail-based company employees, interacting and perhaps even negotiating with repair contractors and other outside vendors, and potentially repair work or systems maintenance.
|Educational Requirements||Bachelor's degree|
|Job Skills||Organization skills, leadership, communication, repair or maintenance skills, knowledge of building systems|
|Median Salary (2017)*||$94,020 per year (Administrative Services Managers)|
|Job Outlook (2016-26)*||10% (Administrative Services Managers)|
Source: *U.S. Bureau of Labor Statistics
To start a career as a retail facilities manager, most employers will require a bachelor's degree. This could be in facilities management, building management, or even something broader like business administration, etc. However, some employers may accept industry experience and appropriate qualifications (trade certifications for plumbing/electrical/HVAC, for example) in lieu of a formal degree. Because of the varied nature of tasks involved in the day-to-day upkeep of a retail location, candidates will need to show knowledge and expertise in some facet of building management, as well as an understanding of the retail environment.
A retail facilities manager will need to be highly skilled at interacting with, maintaining, and repairing building systems, including plumbing, heating, cooling, and electrical systems. Basic handyman and repair skills would also be a plus, as the facilities manager will often be the point of contact for store-based employees to report minor issues, such as a need for lighting replacements, fuse box issues, a leaking faucet, etc. A recreation facility manager will also be required to interact with outside vendors and contractors, which means excellent communication and even negotiation skills could be a benefit for potential applicants.
Career Outlook & Salary
The U.S. Bureau of Labor Statistics (BLS) predicts that employment of administrative services managers (which includes facilities managers) will grow by 10% between 2016 and 2026. While job growth in retail sales remains constrained by the growth of online shopping, the specialized skills needed by a facilities manager would often be seen as very transferable to other facilities and locations, which may provide good progression prospects.
The salary of a retail facilities manager will depend on the type of facility being managed, the number of subordinates, and potentially the scope of the role itself. It is likely that more experienced candidates or candidates with appropriate specialized education or qualifications will receive a higher salary amount. The BLS reports the median salary for administrative services managers was $94,020 in 2017.