Service Desk Analyst Career Growth

Sep 09, 2019

Service desk analysts use problem-solving skills to aid clients with IT-related problems. This experience opens up several opportunities for advancement in the IT field.

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Career Advancement for Service Desk Analysts

The service desk analyst's job is one that requires strong analytical, customer support, and problem-solving skills as they assess and resolve information technology (IT)-related issues for users throughout their organization. A service desk analyst is often a first point-of-contact for hardware and software problems. While educational requirements for a service desk analyst vary greatly, the experience gained through this position allows for several advancement options within the IT sector. Four avenues are examined throughout this article, including necessary qualifications for each.

Job Title Median Annual Salary Job Growth (2018-28)** Qualifications
Software quality assurance analyst $59,650 (2019)* 9% (computer systems analysts) Bachelor's degree in computer science or similar; industry certifications
Programmer analyst $65,875 (2019)* 9% (computer systems analysts) Bachelor's degree in computer-related field; several years' related work experience
Applications Software Developer $103,620 (2018)** 26% Bachelor's or master's degree in computer science or related field
Computer and Information Research Scientist $118,370 (2018)** 16% Master's degree in computer science or similar; knowledge of secondary, specialized field possibly required

Sources: *, **U.S. Bureau of Labor Statistics (BLS)

Career Information

Software Quality Assurance Analyst

The problem-solving skills gained as a service desk analyst can lead to the position of software quality assurance (SQA) analyst. SQA analysts test and diagnose software systems, ensuring that they are error-free and that vital system requirements are met. Attention to detail during troubleshooting is important. SQA analysts also aid in developing quality assurance standards for software, and they are key in making recommendations for processing system updates. An understanding of multiple computer languages, clear communication skills, and proven experience in troubleshooting IT issues are requirements for this job. Additional requirements include a bachelor's degree in a computer field and industry certifications.

Programmer Analyst

A service desk analyst with an interest in coding and troubleshooting software applications could seek advancement as a programmer analyst. Programmer analysts work alongside management to determine their corporations' software needs, and then modify existing vendor software or design new applications to meet those needs. Writing software documentation, including diagrams, comments, and revision dates, is an integral part of their work. Clear communication skills, an understanding of computer algorithms, the ability to work both independently and as part of a team, and a thorough knowledge of multiple computer programming languages are all common qualifications. A bachelor's degree in computer science or similar may also be required, though it's not uncommon for companies to value years of related work experience over a degree.

Applications Software Developer

An interest in software development may drive a service desk analyst toward the position of applications software developer. Applications software developers design and modify a wide range of software according to user needs. This can include, but isn't limited to, word processing applications, database software, Internet-based programs, and games. They are in charge of the full software development process, from determining client needs to designing the program and supervising the work of computer programmers. A bachelor's degree in computer science is a common qualification for this position, though some employers may require a master's degree. The strongest applicants have an understanding of computer languages and up-to-date knowledge of software programming tools.

Computer and Information Research Scientist

An ideal advancement opportunity for a service desk analyst who enjoys working on a theoretical level may be that of a computer and information research scientist. Solving complex problems in order to make computer systems more efficient is the key role of computer and information research scientists. They work with both hardware and software, researching methods for faster and more secure computer technology. They also explore computing theories, invent new methods for working with computers, and develop new computer languages. A master's degree in computer science or similar is a common qualification for this job. Knowledge of a specialized field, such as biology, may also be required.

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