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Service Owner Vs. Service Manager

Service owners provide hardware and software structures to organizations and service managers keep those services working without interrupting business processes.

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Comparing Service Owners to Service Managers

Service owners head the creation of technical services, including Intranets and cloud systems, while service managers are responsible for dealing with customer complaints and service breakdowns. In addition to more duties for both professionals, readers can learn about their education, financial earnings, and career projections.

Job Title Educational Requirements Median Salary (2018)* Job Growth (2016-2026)**
Service Owners Bachelor's Degree $80,719 9% (Computer Occupations, All Other)
Service Managers Bachelor's Degree $55,571 (Service Manager/General) 10% (Computer Support Specialists)

Sources: *Payscale, **U.S. Bureau of Labor Statistics

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Responsibilities of Service Owners vs. Service Managers

Service owners offer technological solutions that make companies more effective at achieving their goals. This may include developing and advertising new services based on market gaps. Service managers are responsible for keeping the services active on a daily basis. Supervising maintenance teams and prioritizing installations or updates are the main task of service managers. Additionally, service managers collect and analyze customer feedback, but service owners attempt to improve the negative feedback by making the necessary changes to the service.

Service Owners

Service owners are responsible for leading the technological infrastructure or applications that are offered and used within a company. From computers and other hardware, to networks and software programs, these professionals focus their services on businesses by understanding the organization's workflow and processes. They also adapt and change the services by finding and understanding issues that plague the software or hardware. This is especially true when a crisis occurs that requires a major restoration, such as a security breach or system breakdown. Service owners update services by supervising new releases and ensuring they are completed and installed on time.

Job responsibilities of a service owner include:

  • Creating a plan for service development strategies
  • Managing the collection of technical data related to user traffic
  • Improving the marketing of some services to increase clients
  • Purging any unused or unpopular services that may be outdated

Service Managers

Service managers begin by establishing connections between customers and service providers. Part of their responsibility is to create clear definitions of the services a company offers by relating these to basic company requirements. They work to keep servers and networks running for companies based on contractual agreements by collecting work orders and assigning technicians to fix issues. Sometimes, managers are even experts in the service components and specifications, allowing them to communicate these to clients effectively. Importantly, during service maintenance, service managers ensure the company is functional while services are installed.

Job responsibilities of a service manager include:

  • Gathering information on billed jobs completed by the technical department
  • Scheduling technicians and tracking their time cards
  • Making service metrics regarding service performances clear to the public
  • Developing and updating a list of current services offered

Related Careers

An IT manager supervises the technology used in an organization, much like a service owner, so this may be a nice alternative to consider if you are interested in becoming a service owner. A computer support specialist and a service manager both respond to customer feedback, and this could also be a path for you to explore.

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