Career Definition of a Soft Services Manager
Soft services managers are responsible for managing an organization's 'soft services'. These are usually defined as including custodial duties, pest control, grounds-keeping, as well as special projects including office relocations in a facility. They supervise equipment maintenance and optimal functionality. Managers monitor key performance indicators related to goals set for soft services management to ascertain how effectively and efficiently stated goals are being met. Soft services managers also play a key role in budgetary concerns by controlling costs for staff and outside vendors and subcontractors. Managers create and maintain schedules for staff and procedures associated with soft services delivery and completion. Because a large part of the job requires soft services staff to work after the facility's normal working hours, the soft services manager must implement supervisory procedures for employees working during these times. They see to the prompt delivery of incoming mail to the facility and ensure that the mail is delivered to the proper recipients.
Soft services managers also oversee all third-party activities associated with soft services performed for the organization. Managers assume responsibility for federal, state, and local laws, governmental regulations, and code compliance associated with facility management. Service managers are deeply involved with continuous quality improvement and establish guidelines and protocols focusing on consistent improvement of the delivery of services by third-party vendors and subcontractors. They serve as front-line troubleshooters in anticipating and identifying potential problems and acting quickly to resolve them. They also create procedures for problem prevention and intervention. Managers create and present reports to management as well as for third-party vendors and subcontractors. These reports serve to coordinate communicate communication between the organization and outside vendors for measuring key performance indicators with respect to stated goals as well as ensuring budgetary and regulatory compliance.
|Educational Requirements||Bachelor's degree|
|Job Skills||Strong task management, working knowledge and aptitude with equipment, strong communication and presentation skills, understanding of laws, regulations, and codes pertaining to facility infrastructure|
|Median Salary (2019)*||$65,693|
|Job Outlook (2016-2026)**||10% (administrative services managers)|
Sources: *PayScale.com; **U.S. Bureau of Labor Statistics
Soft services manager positions require a bachelor's degree. Some employers will consider a combination of experience and education. Prior work experience in soft services management is usually required as well as prior supervisory experience in facilities management or industrial operations and management.
Soft services managers require strong task management skills because they coordinate efforts in a number of different facility management and maintenance including pest control, waste management, grounds-keeping and other operations that often occur simultaneously. Managers need a working knowledge of equipment because they must ensure that all soft services related equipment is functioning properly. A sound understanding of federal, state, and local laws and regulations, as well as industry code compliance, is necessary because the soft services manager is directly responsible for making sure that all such laws and regulations are adhered to. Strong communication and presentation skills are essential for managers because they create and deliver reports and presentations for organization management as well as third-party vendors and subcontractors focusing on budgetary adherence and key performance indicators.
Career Outlook and Salary
The U.S. Bureau of Labor Statistics (BLS) reported a 10% job growth rate for administrative services managers between 2016-2026. This figure represents a faster than average growth compared to all other occupations. In May 2019, PayScale.com reported a median annual salary of $65,693 for soft services managers.
The following articles provide occupational information for related careers.