Career Definition of a Technical Account Manager
Customer services, sales, customer training and account management are all part of the duties of a technical account manager. They typically work for companies that provide computer hardware, computer software or networking services. They may be involved with customers during the initial sales phase and provide technical insights while customers are choosing which services they need. The technical account manager maintains the relationship with the client after software or equipment has been installed to ensure customer satisfaction.
Technical account managers may travel to a client's business and provide training for their staff. They also assess issues that arise and provide technical support. They can also form a conduit between customers and product and service developers from their own company by providing customer feedback and insights about the effectiveness of the services provided. They help ensure that updates won't lead to unexpected issues for the customers. They also help to identify client needs so they can inform them about updates or upgrades that may be beneficial to the client. They also produce regular reports about the status of a client's system or products and how effectively they are working.
|Educational Requirements||Bachelor's degree|
|Job Skills||Interpersonal skills, customer service skills, communication skills, ability to teach others, computer skills, analytical skills, problem-solving skills, organizational skills|
|Median Salary (2018)*||$80,931|
|Job Outlook (2016-2026)**||10% (computer support specialists)|
Sources: *PayScale.com; **U.S. Bureau of Labor Statistics
In order to become a technical account manager it is necessary to complete postsecondary studies and earn a bachelor's degree. A common field of study is computer science. Technical account managers must have strong computer skills so they can help identify customer needs and provide relevant training. Certifications may be required for some positions. Aspiring technical account managers will also benefit from studies in business.
Technical account managers spend a good deal of time interacting with clients so they need to have strong interpersonal skills, strong customer service skills and strong communication skills. They also need communication skills to interact with product developers and staff within their own company. Analytical skills are important because they need to be able to assess technical issues and identify the source of the problem. They need problem-solving skills in order to be able to resolve technical issues. They also need the ability to teach others so they can train clients to use systems and software.
Career Outlook and Salary
The U.S. Bureau of Labor Statistics (BLS) provides job growth data for computer support specialists, which includes technical account managers. Over the ten-year period from 2016 to 2026, the BLS expects computer support specialists to see a 10% job growth rate. This is slightly faster than the average job growth rate expected for all occupations during this time period. PayScale.com reported that as of 2018, technical account managers earned a median annual income of $80,931 per year.
Technical account managers need a wide range of technical, teaching and programming skills, so those considering a career in this field may be interested in other occupations that emphasize one of those skill sets. Learn more about comparable career options through the links listed below.