Career Definition of a Workforce Analyst
Workforce analysts often perform duties that are commonly associated with supervisors and human resources staff. They may be responsible for creating staff schedules. They also gather and review a lot of information related to staff performance and customer issues. Their objective is to determine ways to improve operations through effective staffing decisions so that customer needs are met.
Part of their duties involves assessing staffing levels on a daily basis. They must ensure that a sufficient amount of staff is available to perform all required tasks. Workforce analysts may also produce reports for the human resources department. These reports can be used to determine if employees are being utilized effectively or to develop strategies to recruit qualified staff. The workforce analyst also plays a direct role in ensuring that company policies are followed.
|Educational Requirements||High school diploma or associate's degree|
|Job Skills||Leadership skills, organizational skills, computer skills, customer service skills, communication skills, attention to detail, analytical skills|
|Median Salary (2020)*||$53,816 (workforce management analyst)|
|Job Outlook (2018-2028)**||5% (human resources specialists)|
Sources: *Payscale.com; **U.S. Bureau of Labor Statistics
There is no one specific educational path for aspiring workforce analysts. It's possible to pursue this career option by gaining practical experience in a call center and having a high school diploma or GED. An associate's degree in a relevant field, such as business or human resources, may be required for some opportunities while other employers may require workforce analysts to have a bachelor's degree. Workforce analysts can also benefit from taking computer courses because they must be familiar with a number of different programs to complete their tasks. Experience or training using Microsoft Office programs and workforce management software is often preferred.
Workforce analysts need to have strong computer skills in order to store data, create reports, produce schedules and perform other tasks. Analytical skills are important for reviewing information and forming appropriate conclusions. Workforce analysts should have strong communication skills to ensure that employees are kept informed of developments effectively and to ensure that all appropriate staff are aware of issues. Organizational skills are important because workforce analysts play a role in establishing an efficient workplace environment and they also must be able to manage a range of tasks and prioritize their responsibilities.
Career Outlook and Salary
Workforce analysts can be grouped with first-line supervisors of non-retail sales workers. The U.S. Bureau of Labor Statistics provides job growth data for human resources specialists and expects those in this field will see a 5% rate of job growth from 2018 to 2028. According to Payscale.com, workforce analysts earned a median annual income of $53,816 as of May 2020.
There are many other careers that involve overseeing staff that interact with customers or supervising staff who perform other duties. Since workforce analysts play a supervisory role, those interested in this career field may also be interested in exploring information about the careers listed here via the links provided.