Four signs that your employees are bored by your training program include a decrease in requests for training, workplace innovation, and employee morale as well as a decline in customer satisfaction. If these signs sound familiar, then it's time for you to revamp your employee training program.
Employee training is part of a company's strategic business plan and is necessary for achieving goals. Employee training ensures that staff members are equipped with the necessary skills to reach those goals. Effective employee training programs should engage staff members and foster a sense of pride in their work. If you're not seeing a change in their skill and production levels after training, you may be going about employee training all wrong, as evidenced by these four signs.
#1: Decrease in Request for Training
In order for employees to keep pace and even move beyond the competition, they need to be energized, encouraged in their work, and trained and equipped in the latest technology and trends. Employees, like athletes, should have a desire to train competitively in order to blow competitors out of the water. Is that how your employees react to your training program, or do they groan and complain when training days are announced? A lack of interest in training is a sure sign that the previous courses were dull and unhelpful.
#2: Decrease in Workplace Innovation
A decline in workplace innovation and creativity can also signal a decline in the effectiveness of employee training. For example, if your graphic design team spends six hours listening to lectures on the latest design software and how to create groundbreaking templates, but immediately goes back to using old programs and yesterday's designs, then something is wrong. The training should have sparked their creative juices and encouraged them to experiment with new concepts, designs, and ideas. So what went wrong?
Perhaps it was the way the information was presented. Employee training programs can use a variety of approaches, like job rotations and on-the-job training to generate an eagerness to learn. It's safe to assume that a graphic design team would get more out of hands-on learning than lecturing. If a training program lacks innovation and engagement, then the workplace will too.
#3: Low Employee Morale
When employees are dissatisfied and unmotivated at work, a feeling of despair can overtake the workplace. Oftentimes the lead culprit in low employee morale is a feeling of inadequacy due to being ill equipped and unprepared for an assignment. Lack of preparation can discourage and frustrate employees and lead to poor production practices. Employees should leave a training program with a new set of tools and the creative boost needed to produce exceptional work.
If this isn't the result of employee training opportunities, then there's reason to believe that your program is in need of attention. In these situations, training in the form of on-the-job mentoring or coaching may be more beneficial. Mentors share their own experiences, knowledge, and skills with other employees, thereby instilling in them not only a sense of importance but also a sense of completeness in that they're fully equipped to handle the job. Team training can also boost morale and production.
#4: Decline in Customer Satisfaction
One of the biggest signs that employee training programs are weak, ineffective, or boring might be the reviews and comments coming in from customers. If your company's customer satisfaction rating is on the decline, then you need to take a closer look at your product and how employees are creating and delivering that product. Customer reviews often reveal dissatisfaction in customer service, product ingenuity, and product quality, all of which are areas you have been striving to improve through employee training. Obviously something is missing, and now's the time to stop and take a closer look at the way employees are trained and equipped to produce top-level workmanship.
Developing Effective Training Programs
Creating memorable and effective employee training programs starts with engaging staff members and making them feel like they're part of the team. In-house training lectures are a thing of the past. Instead, take the time to assess the needs of each department, plan ways to meet those needs in a way that will engage employees, and challenge them to learn, grow, and excel. Finally, implement those plans in a way that will be fun, exciting, and motivating.
For example, branch out from the norm by implementing different types of training programs. These options can include:
- Bringing in charismatic speakers
- Setting up hands-on workshops
- Offering group training, mentoring, and out-of-the-office team building
- Implementing microlearning, or short bursts of training using apps, gaming platforms, multimedia concepts and scenario-based learning.
You can find great employee training programs online through Study.com. Our top management training courses are especially designed to equip managers and potential managers in the workplace.