Most casinos train their cashiers through on-the-job training programs. However, courses for aspiring casino cashiers also are available through certificate, associate's degree and bachelor's degree programs in casino management. Some of these programs include a focus on hospitality management in general. In addition to learning to perform cashier duties, students gain the business skills needed to run a casino, such as leading staff, managing finances, adhering to industry laws and doing marketing campaigns.
Casino management programs usually teach hands-on skills. For example, some schools have a mock casino on campus where students can practice during their courses. Bartending training is also incorporated into some programs. While certificate programs often just include one internship at a casino, degree programs may have several spread throughout the semesters. Some schools allow students to do a final project instead of completing an internship.
Here are some major concepts you'll see while studying to become a casino cashier:
- Accounting basics
- Human relations and communications skills
- Business management
- Casino security
- Slot management
- Fraud detection
List of Classes
Principles of Accounting Course
Accurate cash handling is the core job duty of a casino cashier. While formal casino cashier courses are most commonly found in on-the-job training programs, applicants who have completed some coursework in accounting may find it easier to get a job. Skills learned in introductory accounting courses aid casino cashiers in fulfilling their daily cash-handling duties, which include exchanging foreign currency and chips, preparing cash deposits, reconciling receipts and recording deposits in a ledger. Additional accounting-related skills desired by casino employers include the ability to use currency counters and 10-key machines.
Human Relations Course
In addition to strong cash-handling skills, a casino cashier is expected to provide excellent customer service and work well in a team. Courses in human relations, which are generally offered by the business departments in community and vocational colleges, emphasize problem-solving, customer service and team building. Casino cashiers should know how to anticipate and solve customer service issues and communicate effectively with other casino personnel.
Management and Supervision Course
Casino cashiers hoping to advance into a supervisory role can consider taking a business course in management and supervision. The business departments of community colleges and universities offer courses that provide training in the practical and theoretical aspects of effective management. Supervision topics covered in these courses typically include strategies for motivation, performance improvement and effective communication. Students also learn how to delegate tasks and evaluate the performance of employees.
Casino Security Course
Casino cashiers need to be familiar with the security procedures used by casinos. They study the different types of security measures in place and learn how to maintain the security of the games. Students learn the cheating methods often employed by professionals and the types of surveillance used to monitor players. Procedures for contacting security in case of emergency are also covered.
Slot Management and Game Technique Course
Sometimes, casino cashiers sit in the casino, overseeing slot machines and other games. This job requires familiarity with the games themselves, including how to correctly operate the machines and demonstrate the process to others. This course includes lectures about spotting scammers. Students also have opportunities to play the games themselves. Students learn to fill out reports about how the slots performed and techniques for marketing the games to visitors.