Customer Service Schools and Colleges in the U.S.

Outstanding customer service is something all businesses need to be successful. Customer service schools and colleges in the U.S. can offer credentials from certificates of achievement up to undergraduate degrees.

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For the customer service professional or aspiring entrepreneur, there are several options to consider when looking for a college with customer service training. Community colleges may offer certificate programs in customer service, and 4-year universities may have customer service management as a concentration within a business degree program.

Schools with a Customer Service Program

These schools offer undergraduate certificate and degree customer service programs:

College/University Location Institution Type Degrees Offered Tuition and Fees (2015-2016)
Northern Arizona University Flagstaff, AZ 4-year, Public Certificate *$10,358 in-state
*$23,348 out-of-state
Rio Salado College Tempe, AZ 2-year, Public Certificate, Associate's *$2,046 in-state
*$7,830 out-of-state
Community College of Rhode Island Warwick, RI 2-year, Public Certificate **$1,975
Henry Ford College Dearborn, MI 2-year, Public Certificate *$2,798 in-district
*$4,382 in-state
*$5,990 out-of-state
Genesee Community College Batavia, NY 2-year, Public Certificate **$4,306
University of Colorado - Colorado Springs Colorado Springs, CO 4-year, Public Bachelor's *$7,692 in-state
*$17,988 out-of-state
Northwest Florida State College Niceville, FL 4-year, Public Certificate, Associate's *$3,123 in-state
*$11,940 out-of-state
Lorain County Community College Elyria, OH 2-year, Public Certificate *$3,077 in-district
*$3,679 in-state
*$7,302 out-of-state
Daytona State College Daytona Beach, FL 4-year, Public Certificate *$3,282 in-state
*$12,352 out-of-state
Middlesex Community College Middletown, CT 2-year, Public Certificate *$4,032 in-state
*$12,096 out-of-state

Sources: *National Center for Education Statistics, **School websites

School Selection Criteria

Students wishing to enroll into customer service programs should consider the following information:

  • Some colleges offer internships at local businesses that help students gain real business skills and experience in the area.
  • Prospective students may want to find out what the pass rate is for graduates on the National Retail Federation (NRF) Foundation's Professional Certification in Customer Service exam.
  • Students who know what industry they want to work in may look for programs that include courses specifically for customer service professionals in that field.
  • Prospective students may want to look for schools that are accredited by the Association to Advance College Schools of Business (AACSB).

Certificate Programs

Undergraduate certificate programs in customer service provide a short series of courses that help students build the professional skills they need for success in the service industry. Topics of study include business communications, team dynamics computer use. Students may also have the chance to choose electives in particular areas of interest, such as diversity management and organizational paradigms. In total, certificate programs usually take one year or less to complete.

Associate's Degree Programs

Like certificate programs, associate's degree programs provide basic training for aspiring customer service professionals. However, they also require students to fulfill general education requirements. In addition, students may have the chance to choose from a broader range of electives. Courses may be offered that prepare students for customer service jobs in particular industries, such as travel/tourism, public administration or pharmacy.

Bachelor's Degree Programs

Individuals who aspire to managerial positions in service industry organizations may earn a bachelor's degree in service management. These programs include more advanced courses in leadership, organizational development, labor relations and marketing strategy. Possible future job titles for graduates include customer service manager and call center director.

Prospective customer service students can look to undergraduate programs for training. Students should consider program curriculum and professional certification exam success when choosing between schools.

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