For the customer service professional or aspiring entrepreneur, there are several options to consider when looking for a college with customer service training. Community colleges may offer certificate programs in customer service, and 4-year universities may have customer service management as a concentration within a business degree program.
Schools with a Customer Service Program
These schools offer undergraduate certificate and degree customer service programs:
|College/University||Location||Institution Type||Degrees Offered||Tuition and Fees (2015-2016)|
|Northern Arizona University||Flagstaff, AZ||4-year, Public||Certificate||*$10,358 in-state
|Rio Salado College||Tempe, AZ||2-year, Public||Certificate, Associate's||*$2,046 in-state
|Community College of Rhode Island||Warwick, RI||2-year, Public||Certificate||**$1,975|
|Henry Ford College||Dearborn, MI||2-year, Public||Certificate||*$2,798 in-district
|Genesee Community College||Batavia, NY||2-year, Public||Certificate||**$4,306|
|University of Colorado - Colorado Springs||Colorado Springs, CO||4-year, Public||Bachelor's|| *$7,692 in-state
|Northwest Florida State College||Niceville, FL||4-year, Public||Certificate, Associate's|| *$3,123 in-state
|Lorain County Community College||Elyria, OH||2-year, Public||Certificate||*$3,077 in-district
|Daytona State College||Daytona Beach, FL||4-year, Public||Certificate||*$3,282 in-state
|Middlesex Community College||Middletown, CT||2-year, Public||Certificate|| *$4,032 in-state
Sources: *National Center for Education Statistics, **School websites
School Selection Criteria
Students wishing to enroll into customer service programs should consider the following information:
- Some colleges offer internships at local businesses that help students gain real business skills and experience in the area.
- Prospective students may want to find out what the pass rate is for graduates on the National Retail Federation (NRF) Foundation's Professional Certification in Customer Service exam.
- Students who know what industry they want to work in may look for programs that include courses specifically for customer service professionals in that field.
- Prospective students may want to look for schools that are accredited by the Association to Advance College Schools of Business (AACSB).
Undergraduate certificate programs in customer service provide a short series of courses that help students build the professional skills they need for success in the service industry. Topics of study include business communications, team dynamics computer use. Students may also have the chance to choose electives in particular areas of interest, such as diversity management and organizational paradigms. In total, certificate programs usually take one year or less to complete.
Associate's Degree Programs
Like certificate programs, associate's degree programs provide basic training for aspiring customer service professionals. However, they also require students to fulfill general education requirements. In addition, students may have the chance to choose from a broader range of electives. Courses may be offered that prepare students for customer service jobs in particular industries, such as travel/tourism, public administration or pharmacy.
Bachelor's Degree Programs
Individuals who aspire to managerial positions in service industry organizations may earn a bachelor's degree in service management. These programs include more advanced courses in leadership, organizational development, labor relations and marketing strategy. Possible future job titles for graduates include customer service manager and call center director.
Prospective customer service students can look to undergraduate programs for training. Students should consider program curriculum and professional certification exam success when choosing between schools.