Dental Office Management Courses and Classes Overview

Students who want to learn about dental office management practices may take courses in medical terminology, customer service, billing and ethics to prepare for this profession.

Essential Information

Dental office management courses can be taken as stand-alone courses through continuing education departments at community or technical colleges. Classes may be as short as a few hours long, offered once a week for approximately three months. Students interested in pursuing more in-depth education may look to dental office management certificate or associate degree programs. Dental office management courses are also commonly offered as part of undergraduate dental assisting or dental hygiene programs.

Here are common concepts found in dental office management courses:

  • Treatment planning
  • Dental records
  • Body systems
  • Dental materials
  • Accounting principles
  • Computer applications

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List of Dental Office Management Courses

Dental Office Management Course

A variety of topics relevant to office management are covered in this course, including clerical practices and bookkeeping skills. Dental office-specific topics include appointment scheduling, ordering supplies and filling out insurance forms. This course is typically an introductory course.

Dental Terminology Course

In this introductory course, students study the structures of the mouth and their functions. This course teaches students how to pronounce, spell and define the medical terms used in a dental office. In addition to dental terminology, students learn the terminology of the office, including abbreviations used on patient records and charts.

Ethics in the Dental Field Course

Students will study the laws that surround the dental and medical fields. The Health Insurance Portability and Accountability Act (HIPAA) guarantee privacy, so dental office managers must understand how to guarantee the rights and privacy of the patients. Occupational Safety and Health Administration (OSHA) practices are covered as well. Students learn how to communicate verbally and through written letters to patients and how to make ethical decisions on behalf of dental professionals and patients.

Customer Service Skills Course

Students learn how to better communicate with patients. Common customer service skills will be examined, such as decision making, dealing with difficult patients and creating a calm environment for employees and patients. Students learn how to build and maintain lasting relationships with patients. Students also practice telephone procedures and communication techniques. They learn how to defuse a heated situation and how to schedule patient appointments using computer programs.

Medical Billing Course

Students in this billing course familiarize themselves with the procedures used to bill a medical insurance company. Students gain an understanding of the difference between private and government insurance agencies. Learning how to avoid claims rejection and understand the correct forms and codes used when working with insurance companies is covered. Students also discuss the proper procedures for billing patients using billing statements and past due letters.

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