Many dental receptionists are trained on the job, while some complete a dental receptionist certificate program at a technical or community college. Certificate programs can be completed through on-campus or online study. They include both general administrative courses and dental-office specific courses, and medical and dental receptionist courses are sometimes combined. Some programs also include first aid and CPR training courses that prepare students for certification. Dental receptionist certificate programs provide students with the skills needed to deal with insurance, handle medical records and interact with patients on the phone and in person.
Here are some concepts generally covered in dental receptionist courses:
- Patient relations
- Insurance reimbursements
- Technology in the workplace
- Dental team communication
List of Dental Receptionist Courses
Dental receptionists learn terms related to dental procedures and common dental ailments in this class. Pronunciations, definitions and usage of dental terms are reviewed so that receptionists can learn to accurately relay dental information to dentists, patients and insurance companies. This is one of the first required courses dental receptionist students take.
Professional Skills in the Workplace Course
A receptionist is often the first person a patient sees in a medical and dental office. Because of this, students take a course on the public relations skills needed for effective communication with patients and dental staff. Professionalism is stressed. This course may be completed in the second semester of a 2-semester program.
Dental Office Management Course
This course includes an overview of roles and responsibilities of employees in a dental office, including the dentist, hygienist, dental receptionist and other office staff. Administrative procedures may be covered in this course. Students learn to use dental appointment software and phone systems. Proper management of dental records, insurance claims and inventory are also covered.
Dental Office Accounting and Billing Course
Students learn the basics of billing dental patients in this course. Subjects covered include dental insurance, billing codes and reimbursement processes. General bookkeeping skills for dental offices are part of this required course.
Law and Ethics for Dental Receptionists Course
Dental office staff must abide by the Health Insurance Portability and Accountability Act, better known as HIPAA. After completing this course, students should understand the privacy regulations incorporated in this act and procedures dental offices use to ensure the privacy of patient dental records. This is a required course that may be one of the last courses taken in a dental receptionist certificate program.