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Customer Service Management

The key responsibility of customer service management professionals is to achieve their organization's goals by developing, training and leading their employees to success. Read on to get details about education options specific to this field.

Inside Customer Service Management

Just as customer service representatives serve as liaisons between an organization and its client base, customer service managers create a link between customer service workers and the businesses they represent. Customer service management professionals ensure that representatives are aware of company policies, execute those policies correctly and establish proper customer-business relationships. Management professionals could also handle employee scheduling and time cards, resolve employee grievances and are usually very involved in the representative training process. Customer service managers must be able to communicate effectively, solve problems efficiently and deal with customers directly should the need arise. Check out some of the Study.com articles linked below to find out more about working in customer service management.

Education Information

A customer service manager might not be required to hold a degree, but studying management or a related area could be an advantage to prospective employees. Certificate and associate degree programs offer customer service management coursework that covers the fundamentals of management, business theory, leadership and communications. Read the following articles for more details about relevant degree programs.

Distance Learning Options

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