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Customer Service and Call Center Support

Having efficient, knowledgeable customer service and call center support is important to businesses across a variety of industries. Keep reading to explore training options and career possibilities in this field.

Inside Customer Service and Call Center Support

The customer service field applies to most industries and offers career advancement options, including training and management opportunities. Common skills used in call center support jobs include multitasking, attention to detail, interpersonal communication and listening. According to the U.S. Bureau of Labor Statistics (BLS), some call centers employ telecommuters that work from a home or a remote location, saving on transportation, equipment and office leasing costs (www.bls.gov). Some companies also offer employee discounts on the products and services they represent.

If this type of work interests you, review the article links from Study.com provided below. These resources offer insight into degree options, career paths and employment projections.

Education Information

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