Computer and Information Support Services, Other

Computer information and support specialists guide end users through problems with hardware and software applications. They may work at on-site locations, call centers, offices or from home. Read on to learn about educational and training options for those interested in entering this field.

Inside Computer and Information Support Services

Support specialists work directly with users to diagnose computer and software problems. Due to the complexity of many computer systems, the root cause of errors and problems may be inherent in the software or hardware and not in the end user's ability. Support specialists may also educate users about the features and functionality of specific systems. Some specialists work in the field, troubleshooting problems and setting up systems at various locations. Those who work for educational institutions and companies with multiple locations may frequently travel between sites, while support professionals who work from call centers typically do not travel to user sites.

Individuals who begin their careers in computer support service may have the option of moving into systems engineering or software development after gaining experience in various levels of support. Opportunities to grow into management and help desk supervisory positions may also exist. offers a broad range of articles on the education and career opportunities in this field.

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