Professional Communication Skills

Garrett Dickinson, Rachel Shipley
  • Author
    Garrett Dickinson

    Garret has taught Economics in college for over nine years. He has a degree Ph.D. in Economics from the University of Maryland.

  • Instructor
    Rachel Shipley

    Rachel has worked with several businesses developing policies on customer experience and administration.

Learn about professional communication. Identify professional communication skills and learn what the purpose of professional communication is with examples. Updated: 06/26/2022

Table of Contents


What Is Professional Communication?

Good communication skills are crucial to any profession and any professional duties. Whether sitting in a meeting, attending an interview, or sending an email to a client, communication is of vital importance. Professional communication is defined as oral, written, digital, or visual forms of information delivery in a workplace. Professional communication also involves various forms of speaking, writing, and responding within and beyond the workplace environment. It is used in memos, letters, business proposals, and press releases.

However, the ways in which people engage with colleagues, clients, and business partners has shifted steadily. People no longer have to be in the same office, building, or even country to do business together. These changes have only made effective professional communication more crucial. Poor communication in the business world could lead to loss of money, energy, opportunity, and time.

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Professional Communication Skills

Professional communication skills are crucial for leaders, students, managers, and other professionals. Some of these skills include:

  • Active listening. During communication, people should pay attention and seek clarity on ambiguities.
  • Confidence. While interacting with other people, it is essential to be confident. This can be done by maintaining cultural perspectives on eye contact and a relaxed body posture.
  • Nonverbal cues. Non-verbal communication involves different types of body language: voice tone, eye contact, and hand gestures while communicating with other people. A friendly tone and relaxed body posture make one look approachable.
  • Conciseness. This involves conveying a message in a few words. It is advisable to avoid using words that may confuse the audience, and to keep peoples' attention.

It is crucial to make a person's skills stand out. This can be done by familiarizing oneself with what others demand during communication. Self-awareness is one of the most important skills in professional communication. It involves having an understanding of one's own personality and behavior. Self-awareness helps a person understand how people perceive them and anticipate the needs of others, and hence helps a person manage their responses during a conversation.

Hand gestures are often beneficial in professional communication

Image of a woman wearing a stripped coat and making a hand gesture of a call with two flags of the United States at the back

Professional Communication Examples

The following are some professional communication examples:

  • Written communication. Any written message exchanged between two or more people. Reports, proposals, emails, letters, and memos are examples of written communication in a professional setting. Written communication is generally considered more formal than other types of communication.
  • Oral communication. Communication with spoken words. For example, presentations, staff meetings, business meetings, and interviews are all instances where oral communication is used.
  • Visual communication. Visual communication can be incorporated when conducting an office presentation, making company social media posts, or presenting at a conference.
  • Technology-based communication. In the 21st century, technology adoption has been on the rise, including forms of communication. Some instances where technology is used in making professional communication include conference calls, phone interviews, and video calls.

The above-named examples of professional communication facilitate organizational growth. They make communication easy despite potential distance between the parties involved.

A conference call is a form of professional communication

An image of four men and one woman sitting on blue chairs around a brown table and holding a conference call on a screen

What is the Purpose of Professional Communication?

Some of the professional world's best communicators are Steve Jobs and Oprah Winfrey. They have inspired the world with their messages. Steve Jobs was able to grow Apple into the massive company it is today. Oprah built her brand around her communication skills, interviewing people with compassion and inviting her audience in via a successful talk show.

In the workplace, professional communication skills are crucial for the following reasons:

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Frequently Asked Questions

What are professional communication skills?

These are skills used in professional communication. Active listening and confidence are examples of these skills. Conciseness and non-verbal cues are also skills of professional communication.

What is professional communication and its importance?

Professional communication is used in the professional exchange of ideas and messages. It minimizes misunderstanding. It is used as a basis for coordination.

What is an example of professional communication?

An example of professional communication includes oral communication. It can be done during meetings and one-on-one conversations. Another example is written communication which includes emails and business proposals.

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