Medical Receptionist Education Requirements and Job Duties

Learn about the education and preparation needed to become a medical receptionist. Get a quick view of the requirements as well as details about training, job duties and required skills to find out if this is the career for you.

View popular schools

Medical receptionists require strong computer, customer service, communication and organizational skills. If you're interested in becoming a medical receptionist, you can generally work with a high school diploma; however, a degree program can help you learn about medical terminology, insurance information and office procedures.

Essential Information

Medical receptionists may work at hospitals, doctor's offices and other medical facilities. In addition to managing the reception desk, they may greet visitors, process patient information and perform clerical tasks. They also interact with doctors, other professional staff and insurance companies. A high school diploma and on-the-job training is usually enough to become a medical receptionist, although certificate and associate's degree programs in the field exist. Aspiring medical receptionists also need to have strong computer skills to handle clerical tasks, including working with office systems.

Required Education High school diploma with on-the-job training, optional completion of a medical reception or medical office technology program
Projected Job Growth 10% for all receptionists from 2014-2024*
Median Salary (2015) $27,300 annually for all receptionists and information clerks*

Source: *U.S. Bureau of Labor Statistics

Find schools that offer these popular programs

  • Health Care Administration
  • Health Information and Records Admin
  • Health Information Technology
  • Health Management and Clinical Administration
  • Health Unit Coordinator
  • Health Ward Supervisor
  • Medical Administrative Assistant or Secretary
  • Medical Claims Examiner
  • Medical Facilities Management
  • Medical Insurance Billing and Coding
  • Medical Insurance Services
  • Medical Office Computer Technologies
  • Medical Office Management
  • Medical Office Specialist
  • Medical Receptionist
  • Medical Staff Services
  • Medical Transcriptionist

Education Requirements for Medical Receptionists

According to the U.S. Bureau of Labor Statistics (BLS), the minimum education requirement for a receptionist is a high school diploma or GED, as most training occurs on the job ( However, some community colleges offer certificate or associate degree programs in medical reception or medical office technology. Courses generally cover medical terminology, office procedures and insurance information. Medical receptionist certificate programs usually take less than a year to complete, while associate degree programs can take as long as two years.

Whether or not they choose to pursue formal training as medical receptionists, those who aspire to work in this field might want to brush-up on their computer skills. Most office systems are computerized, and many medical records, in particular, are now kept electronically. Data-entry and computer classes can be taken at community colleges or adult education centers. A medical receptionist also should have well-developed communication, organizational and customer service skills.

Job Duties

Medical receptionists work at hospitals, clinics or private practices, where they manage the office schedule and maintain the organization of patient records and appointments. They also perform other front-office clerical duties, such as answering telephones and sorting through mail. Other responsibilities might include helping patients fill out medical history charts and other forms, greeting patients and explaining office procedures.

Some medical receptionists gather patient insurance information and are responsible for knowing various insurance codes. In addition, a medical receptionist might correspond with insurance companies if a payment is not received or if a service is rejected for coverage.

A medical receptionist greets visitors, schedules patient appointments, performs general clerical duties and processes insurance information. Receptionists, including those who work in medical offices, are in demand, and job opportunities are expected to increase by 10% through the year 2024.

Next: View Schools

What is your highest level of education?

Some College
Complete your degree or find the graduate program that's right for you.
High School Diploma
Explore schools that offer bachelor and associate degrees.
Still in High School
Earn your diploma or GED. Plan your undergraduate education.

Schools you may like:

Popular Schools

The listings below may include sponsored content but are popular choices among our users.

    • Diploma in Medical Office Professional
    • Diploma in Medical Billing and Coding

    What is your education level?

    • Master of Health Information Management
    • Master of Health Informatics
    • BS in Healthcare Administration
    • BS in Health Information Management
    • BS in Health Science
    • Medical Office Administration Certificate
    • Medical Billing and Coding Certificate

    What is your highest level of education completed?

    • MSHS Clinical Operations & Healthcare Management
    • MSHS in Biomedical Informatics
    • Dual Degree: BSHS in Clinical Research Administration/MSHS in Regulatory Affairs
    • BSHS in Clinical Operations and Healthcare Management

    What is your highest level of education?

    • BS: Healthcare Administration

    What is your highest level of education completed?

    • BS/Health Information Management
    • BA/Health and Human Services - Health Care Informatics Systems

    What is your highest level of education?

    • Doctor of Strategic Leadership - Healthcare Leadership
    • Master of Arts in Organizational Leadership - Healthcare Management
    • Master of Business Administration - Healthcare Management
    • Master of Public Administration - Healthcare Policy and Ethics

    What is your highest level of education completed?

    • Master of Health Administration in Health Systems Management

    What is your highest level of education?

  • What is your highest level of education?

    • Medical Coding and Billing-Certificate

    What is your highest level of education completed?

  • What is your highest level of education completed?

Find your perfect school

What is your highest level of education?