Medical receptionist classes are most often available in certificate programs in medical reception, medical assisting or medical office administration. Students may also pursue an associate's degree in medical assisting or medical office administration, both of which include many related courses and can lead to career advancement. Such programs are usually completed at 2-year trade schools, community colleges or technical colleges.
Common medical receptionist coursework covers:
- Medical terminology
- Medical coding
- Medical records management
- Health care information systems and software
An internship or practicum providing real-world experience may be available in some programs. Upon completion of a degree program, graduates could pursue certification, such as that offered by the American Association of Medical Assistants (AAMA).
List of Courses
Medical Terminology Course
This introductory course teaches students basic medical terminology. Students learn the roots, suffixes, abbreviations and symbols commonly used in medical practice. Students must use the correct spelling and be able to define words upon completion of the course, demonstrating understanding and proficiency, so they can understand medical conditions, treatments and communicate effectively with medical professionals.
Beginning medical receptionist courses include keyboarding training, which teaches students to quickly type the letters, symbols and numbers without looking at a keyboard. Students must reach speed and accuracy benchmarks. Students also gain experience creating and formatting business letters, documents, tables and reports.
Computer Programs for Medical Receptionists Course
This intermediate course starts with the computer basics, training students to use the Internet and e-mail. Students use personal computers and many software programs, including Microsoft Word, Excel and PowerPoint. The course includes an overview of health care information systems commonly used by hospitals and medical officers. Students build on the skills acquired through keyboarding courses, teaching students to create spreadsheets, databases and presentations, all of which can be used to keep information organized and accessible.
Students completing medical coding courses learn that each medical procedure, treatment and medicine has a code which is sent to an insurance company so the hospital or medical office is properly compensated. In this class, students become familiar with codes for different procedures and treatments. Students also learn methods for double-checking that codes are correct so the proper procedures are performed and all billing is accurate.
Medical Office Procedures
Students taking this advanced medical receptionist course gain practical skills running a medical office. They direct medical teams, learn the proper way to answer phones and the fundamentals of medical ethics. Students manage an office's medical records, keep track of patients' histories and develop systems that keep the information organized and easy to find. Other course topics include scheduling techniques and customer service. Some programs require that students spend time working in a medical office.