Penn Foster Career School

Career Diploma: Guest Service Agent

Penn Foster Career School's Guest Service Agent Career Diploma Program is designed for individuals interested in an entry-level career in the fast-growing hospitality industry. Find out more about this online career diploma program here.

Official Program Name:

Guest Service Agent Career Diploma Program

School Offering Program:

Penn Foster Career School

Program Level:

Career Diploma

Program Description:

The online Guest Service Agent Career Diploma Program offered through Penn Foster Career School helps students prepare to provide customer service and serve as front-line representatives for hotels, resorts, and other hospitality facilities. Students will have the chance to take courses addressing hotel and hospitality operations, including front desk and office procedures, the organizational structure of hotels, and career pathways in the hospitality industry. In addition, students could learn about the importance of a professional image and actions, common technology and office equipment used in the hospitality industry, basic accounting and human resources principles, and the fundamentals of management. Other courses concentrate on the guest experience and the responsibilities of a guest service agent in order to prepare students to provide effective customer service for the hotel and hospitality industry. The Guest Service Agent Career Diploma Program also has a work experience option where students can get hands-on experience working in the hospitality industry.

Program Materials Supplied by Penn Foster Career School:

Penn Foster Career School supplies students with all required books, lessons, and learning aids. An online library, career guidance, access to student services via e-mail, phone, and message board, and an online community are also offered.

Learning Format:


Financial Aid:

Penn Foster offers low tuition with 0% interest and affordable monthly payments.

Tuition, Financial Aid & Start Dates

Since every student is different, there isn't a "one size fits all" for school information. Start dates and tuition often vary between selected programs, and financial aid opportunities are unique to each student's circumstances. to get the most up-to-date and accurate information based on your selected program and circumstances.

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Required Courses for the Guest Service Agent Career Diploma Program:

Program and course requirements are subject to change. Contact Penn Foster Career School to confirm the most accurate information before enrolling in a program.

  • Introduction to Guest Services
  • You and Your Actions
  • The Hotel Industry
  • Hotel Technology and Equipment
  • Hospitality Accounting and Reporting
  • Guest Service Agent Responsibilities
  • Health and Safety
  • Introduction to Hospitality Food and Beverage
  • Hospitality Leadership and Supervision
  • Hospitality Human Resources
  • Hotel Alternatives
  • The Guest Experience

Post-Graduation Opportunities

Furthering Your Education:

After completing the Guest Service Agent Career Diploma Program offered by Penn Foster Career School, graduates could decide to continue their training through a related associate or bachelor's degree program. These programs could provide more information on other positions and specializations within the hospitality industry or prepare them to advance into supervisory positions. Some of the programs students may be interested in include:

  • Associate of Science in Hospitality Management
  • Associate of Science in Hotel and Restaurant Management
  • Associate of Science in Business Management
  • Bachelor of Science in Hospitality Management

Career Paths:

Graduates of Penn Foster Career School's Guest Service Agent Career Diploma Program could begin their path toward entry-level positions in the hospitality field. They could seek work at the front desk or in customer service department of hotels, resorts, lodges, and other types of hospitality venues. Some of the positions they could consider include:

  • Guest Service Agent
  • Front Desk Clerk
  • Guest Relations Associate
  • Hotel Concierge