Quality assurance classes cover the skills needed to assess how products and materials perform throughout manufacturing, processing and shipping. Students also learn ways of assessing how products function in the marketplace, strategies for fixing quality issues and methods of analyzing end-user satisfaction.
Master's degree programs in quality assurance may allow for some specialization, usually in manufacturing, food or medicine. Quality assurance courses may also part of a bachelor's degree program in related fields.
Here are some common concepts taught in quality assurance classes:
- Analysis and compliance
- Quality of products
- Distribution functions
- Conducting audits
- Business strategy
- Continuous improvement
Find schools that offer these popular programs
- Hazardous Materials Information Systems
- Industrial Safety Technologies
- Occupational Safety Technologies
- Quality Control Technologies
List of Quality Assurance Classes
Basic Quality Assurance Course
Entry-level programs in quality assurance teach students methods for measuring quality within processes. Students learn the components of a quality assurance program like goals, benchmarks, leadership and motivation. This course also covers the work and philosophies of leaders in the field, as well as industry trends, standards like ISO and Six Sigma and how quality assurance relates to specialties in manufacturing, food, service or pharmaceuticals.
Statistics and Probability Course
Typically a required part of both bachelor's and master's quality assurance programs, this course requires that students complete basic statistics and probability classes as undergraduates and advanced coursework as graduate students. The syllabus usually includes linear regression, normal distribution, confidence intervals, correlation and conditional probability. Students in this quality assurance course generally complete classroom work and lab work.
Achieving Customer Satisfaction Course
Developing skills for ascertaining what customers want and how to ensure their needs are met by introducing or adjusting quality control measures is the focus of this class. Students learn to roll out appropriate quality control measures and follow up as necessary. They study frequently used methods of customer satisfaction through quality control and explore quality assurance trends.
Introduction to Six Sigma Methodology Course
This course, an introduction to the tenets of Six Sigma, is required by some quality assurance programs. Students study how to minimize errors or defects in processes like manufacturing and related fields according to Six Sigma philosophies. Coursework may include case studies.
ISO for Quality Assurance Course
This introduction to ISO (International Standards Organization) process standards, as well as their implementation and compliance typically includes an overview of internal and external audits. Students learn how ISO standards relate to quality assurance work. Students also learn about ISO certification procedures. Coursework typically covers ISO 9000 and may include related ISO standards.