Colleges usually require applicants to the teller certificate program submit either a high school transcript or GED certificate, and schools may specify a minimum grade point average. Some colleges may require SAT or ACT scores. Because some schools offer job placement services for students, a background check may be required. The typical length of the teller certificate program is one semester. The American Institute of Banking, an affiliate of the American Bankers Association (www.aba.com), has a certified bank teller course that is taught in schools across the nation. The course takes 82 hours and focuses on customer service, ethics and regulatory compliance. The program is available online.
Teller Certification Programs
Tellers work in banks and financial institutions, and their duties include accepting payments, deposits and withdrawals, cashing checks and maintaining accurate transaction records. Although most entry-level positions as a teller only require a high school diploma, completing a Bank Teller Certificate program may give a graduate a competitive edge in the job market. Coursework in a teller certificate program is designed not only to teach a student basic skills, but also to emphasize ethics and etiquette in the work place. Coursework includes the following:
- Co-worker interaction
- Service and sales referrals
- Needs-based selling
- Bank teller regulations
- Confidentiality and banking information security
Graduates of the program can sit for the national Certified Bank Teller (CBT) exam after they complete six months of full-time work experience; the exam is administered by the Institute of Certified Bankers. A letter of reference is required from a senior manager of a banking institution, and an applicant must sign a Professional Code of Ethics statement to register for the exam. To maintain CBT certification, a bank teller needs to take six hours of approved continuing education courses every three years.
Employment Outlook and Salary Info
Employment is expected to decline by 12% in the decade 2018 to 2028, according to the U.S. Bureau of Labor Statistics (www.bls.gov). Increases in technology and automation may hamper employment growth for tellers who only handle routine transactions. Tellers earned a median annual income of $31,230 as of May 2019, according to the BLS.
Bank tellers can move into other positions like head teller, salesperson or loan officer, according to the BLS. Tellers may improve their chances for advancement by taking educational courses provided by banking and financial institutes, community colleges or private training schools
Prospective tellers can obtain a certificate in just one semester from the American Institute of Banking. However, students interested in pursuing a career as a teller should consider the employment outlook over the next decade, which projects a -12% decline due to technology and automation efforts by the banks.