Rob has an MBA in management, a BS in marketing, and is a doctoral candidate in organizational theory and design.
How Non-Profit Marketing Differs from For-Profit Marketing
Table of Contents
- Marketing Has Come a Long Way
- For-Profit and Non-Profit Marketing
- How the Two Compare
- Breaking Down the Four Ps
- Lesson Summary
- Learning Outcome
Let's take a moment to think about the Old West. What I want you to think about is the old snake oil salesman - that guy who would go from town to town, gather folks around and talk about how his magic elixir could cure everything from baldness to a broken leg. Now, I think it can be generally understood that these snake oil salesmen were selling basically turpentine and sugar water as a magic cure. But to them, if their product had a wide enough appeal, they could sell it to more people. Regardless of whether the product worked or not, their goal was to develop a target market as wide as the open plains.
As time progressed, marketing professionals realized the importance of segmenting out a market (developing target markets) and then focusing on selling to those segments. They would employ what we call the Four Ps of Marketing, which are price, place, product and promotion. All this planning and focus diverges a little when we compare and contrast marketing in a for-profit company with marketing in a non-profit company.
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When we look at marketing in the for-profit arena, the main goal is to let customers, or potential customers, know about your product with the intent of creating a sale. Thus, companies focus on how the product can benefit the customer so the customer will spend his or her money on the product. In addition, the for-profit marketer is always looking for new products and new markets to go after. An example would be McDonald's now offering higher-end coffee in its stores. They saw a market, saw a potential benefit they could provide to the customers in that market and went after it.
A non-profit organization markets the work it does or the cause it supports and is not marketing any type of specific product or service. What the non-profit is trying to do is build awareness of the issue or cause it is working for in the hopes of having individuals financially help that cause. This process is philanthropic in nature, and the person who gives money feels good about helping out a cause. That good feeling is the only thing the donor gets in return for his or her money.
Whether it is focused on for-profit or non-profit promotion, a marketing company will market a product or cause using methods such as:
- Marketing Mix: the different tools and methods they will use to get their message out - print, TV, radio, Web;
- Target Markets: the specific markets and market segments they believe they need to market to - teenage girls, ages 13-16, is a target market; single mothers with two children is a target market;
- Positioning: using words, symbols and ideas, this is how the company positions itself against competitors in the marketplace - they want to position themselves higher than their competitors in the minds of consumers; and
- Public Relations: working in the community and getting individuals to talk positively about the company or product without having to pay for it as an advertisement. Both non-profit and for-profit companies use free public relations strategies in addition to paid marketing.
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To take this a step further, let's break down how the Four Ps would look as they relate to these two different company types.
- Product: The product for a for-profit company is what it is selling, the benefits it provides and the value it brings. For a non-profit, the product is the work it does and the cause it is working for. These are two very different products.
- Place: For non-profits, the place is almost ambiguous. It could be a remote cause halfway around the world that could be explained in marketing and advertising, but it is not something most people identify with. However, it could also be a local cause such as domestic abuse or drug addiction. For-profit companies have a place the product or service can be used or viewed and discussed, so it is, in some ways, more tangible.
- Price: Simply put, for-profits have a price they charge for their products, while non-profits are trying to get as much of a donation as they can for their product. They have no set price and are looking for all the help and donations they can get.
- Promotion: In a for-profit company, promotions are much more frequent - buy one, get one free, purchase before the end of the month and get an extra discount, etc. For non-profits, promotions typically are geared toward awareness, like maybe a 2K walk for breast cancer. The goal for the non-profit is to build more awareness, while the for-profit wishes to move more product.
While for-profit and non-profit companies use the facets of marketing to draw awareness to them, they have very different end goals in mind. The for-profit wants to sell a product and exchange customer money for that product. The non-profit is building awareness and looking for donations and support to help its cause. Both types of companies need to engage the market and get people (customers) to do something - either purchase a product or donate - and in the end, that really is the goal of marketing: build awareness and inspire customers to purchase your product. The major difference is, in non-profit companies, that product is not something customers get to keep when they buy it, but rather they feel good about the help they provided to a cause.
Regardless of their intended goal, they must use the proven mix of the Four Ps of Marketing: price, the price charged for the product; place, where the product can be purchased; product, what the product actually is; and promotion, how customers will learn about or want to purchase the product.
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